Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Publications
Timeline
Generic

Daniel Champion

Summary

Experienced IT Support Specialist with a track record of providing successful support to two campuses and over 100 employees in a small IST environment. Proficient in all aspects of IST, including network management, MDM administration, and Dell PowerEdge server preparation. A creative Technical Support Representative with a passion for finding innovative and effective solutions to customer issues. Utilizes thorough research and expert critical thinking skills to adapt to unique complaints and queries. Committed to problem resolution and ensuring customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Mathews County Administration
10.2023 - Current
  • Leading development and deployment of MDM from a previously uncontrolled environment.
  • Daily monitoring and intervention of VXRail.
  • Daily monitoring and intervention of Dell PowerEdge servers.
  • Daily monitoring and intervention for all online and offline UPS.
  • Routine software updates and hardware refresh.
  • Triage and address all help desk tickets.
  • Leading deployment of GateKeeper 2FA tokens.
  • Deploy, troubleshoot and correct Windows 10/11 workstations to include department specific software and hardware components.
  • Network printers via print server.
  • Mobile Data Terminal management for County Staff.

Technology Support Specialist

Newport News Public Schools
06.2022 - 10.2023
  • Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals
  • Assists with resolving computer hardware, application, and associated peripherals problems
  • Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals
  • Possess a basic understanding of Windows 10 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols
  • Must possess sound communication, customer service and professional skills
  • Troubleshot issues on device-specific problems, network performance and internet connectivity
  • Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration
  • Supported full range of network hardware and operating systems in customer base
  • Handled customer complaints and escalated issues according to procedures
  • Regarded computer software and hardware operation resolved problems
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.

Lieutenant/Operations Manager/EMT-Intermediate

LifeCare Medical Transports
03.2016 - 09.2021
  • Direct supervision of approximately 130 field employees, 6 field training officers and 4 Sergeants (supervisors)
  • Ensure day to day operations to include scheduling, field operations, certification maintenance, etc
  • Recruitment and retention
  • Biweekly payroll review, adjustments and approval
  • Accept and review all field related complaints, compliments and concerns
  • Provide CPR, ACLS, and PALS training to employees as needed.

Field Training Officer/EMT-B/EVOC Driver

Eagle Medical Transports
12.2013 - 12.2015
  • Training new employees of current company policies and operation protocols to be released as BLS providers
  • Continued education of current employees to maintain the highest level of care up to company, local, and Commonwealth of Virginia standards
  • Achieves and maintains patient care in the emergency and non-emergency setting as defined by the Commonwealth of Virginia Office of EMS at the Basic Life Support level
  • Is responsible for appropriate radio transmission over truck-to-dispatch radios and truck-to-hospital pre-arrival patient reports
  • Giving direction to other crew members when operating as attendant-in-charge to include requesting additional units, gather equipment as needed, performing patient care as directed
  • Operating emergency vehicles in emergency and non-emergency response modes
  • Gathering and recording patient information, findings, procedures, and complications for us in Patient Care Reports.

Education

Bachelor Of Science (B.S.) In Computer Science -

University of Arkansas Grantham
Lanexa, KS
09.2023

Certification In Paramedic - undefined

Tidewater Community College
Virginia Beach, VA
01.2018

High School Diploma - undefined

Gloucester High School
Gloucester, VA
06.2013

Skills

  • Network administration
  • Operating system management
  • Server management
  • Virtualization technologies
  • Mobile device management
  • Software installation
  • System configuration
  • Desktop support
  • Issue troubleshooting
  • Incident management
  • IT security management
  • System enhancement
  • Technical documentation
  • System upgrades
  • Hardware maintenance
  • User training
  • Asset management
  • Patch implementation
  • Application support
  • Hardware upgrades

Certification

  • VXRail Administration (Dell Certified)
  • VXRail Features (Dell Certified)
  • Dell PowerEdge 8.0.xx Administration (Dell Certified)
  • Dell PowerEdge 8.0.xx Concepts (Dell Certified)

Volunteer Experience

Volunteer website development and hosting for Singleton UMC in Gloucester, VA.

Publications

  • SingletonUMC.org

Timeline

IT Support Specialist

Mathews County Administration
10.2023 - Current

Technology Support Specialist

Newport News Public Schools
06.2022 - 10.2023

Lieutenant/Operations Manager/EMT-Intermediate

LifeCare Medical Transports
03.2016 - 09.2021

Field Training Officer/EMT-B/EVOC Driver

Eagle Medical Transports
12.2013 - 12.2015

Certification In Paramedic - undefined

Tidewater Community College

High School Diploma - undefined

Gloucester High School

Bachelor Of Science (B.S.) In Computer Science -

University of Arkansas Grantham

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Daniel Champion