Marine Corps Veteran seeking to secure an AWS Cloud Practitioner position that will best utilize the advanced computer technology skills from previous positions to build upon the education received in order to grow within the IT field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Specialist
S&H Real Estate Services
New Port Richey, FL
03.2020 - Current
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Demonstrated familiarity with latest hardware, software and networking technology.
Created and terminated user's accounts from start to finish in business applications.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Managed backup and recovery of data assets to safeguard system availability.
Delivered onsite technical support for 50+ employees.
Used ticketing systems to manage and process support actions and requests.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Human Resources Coordinator
Egret Cove Center
Saint Petersburg, FL
07.2022 - 08.2022
Maintained human resources information system and kept employee files up to date and accurate.
Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
Entered personnel and subcontractor data into central database.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Coordinated meetings, developed meeting content and presented human resources law updates.
Counseled managers and employees regarding company policies, procedures and workplace issues.
Completed background and reference checks to facilitate hiring and onboarding of employees.
IT Support Specialist
24-7 Intouch
Clearwater, FL
10.2018 - 07.2019
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assigned system permissions and set up computers to assist with onboarding new employees.
Delivered onsite technical support for 150 employees.
Determined hardware and network system issues using proactive troubleshooting techniques.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
IT Support Specialist
Home Shopping Network
Tampa, FL
12.2015 - 09.2018
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
Used ticketing systems to manage and process support actions and requests
Provided Tier 1 IT support to non-technical internal users through desk side support services
Assisted customers in identifying issues and explained solutions to restore service and functionality
Assigned system permissions and set up computers to assist with onboarding new employees
Delivered onsite technical support for 200 employees
Determined hardware and network system issues using proactive troubleshooting techniques
Human Resources Coordinator
United States Marine Corps
Quantico, VA
09.2011 - 09.2015
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
Managed payroll data entry and processing for 5000 employees to comply with predetermined company guidelines.
Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
Education
Associate of Science - Information Technology
Keiser University
New Port Richey, FL
04.2023
Skills
Software updates
End-user support
LAN Protocols
Security Protocols
Firewalls, VPNs and security products
Switches and routers
Network infrastructure administration
TCP/IP protocol
Cloud services
Microsoft Hyper-V Server
Data analysis
Computer programming
Project Management
Network administration
Network security
Certification
AWS Certified Cloud Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Realtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate ServicesRealtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate Services
Patient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight LossPatient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight Loss