Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Demetri Sanders

Clearwater,FL

Summary

Marine Corps Veteran seeking to secure an AWS Cloud Practitioner position that will best utilize the advanced computer technology skills from previous positions to build upon the education received in order to grow within the IT field.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Support Specialist

S&H Real Estate Services
New Port Richey, FL
03.2020 - Current
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Created and terminated user's accounts from start to finish in business applications.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Delivered onsite technical support for 50+ employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Human Resources Coordinator

Egret Cove Center
Saint Petersburg, FL
07.2022 - 08.2022
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Entered personnel and subcontractor data into central database.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

IT Support Specialist

24-7 Intouch
Clearwater, FL
10.2018 - 07.2019
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assigned system permissions and set up computers to assist with onboarding new employees.
  • Delivered onsite technical support for 150 employees.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

IT Support Specialist

Home Shopping Network
Tampa, FL
12.2015 - 09.2018
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
  • Used ticketing systems to manage and process support actions and requests
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Delivered onsite technical support for 200 employees
  • Determined hardware and network system issues using proactive troubleshooting techniques

Human Resources Coordinator

United States Marine Corps
Quantico, VA
09.2011 - 09.2015
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Managed payroll data entry and processing for 5000 employees to comply with predetermined company guidelines.
  • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.

Education

Associate of Science - Information Technology

Keiser University
New Port Richey, FL
04.2023

Skills

  • Software updates
  • End-user support
  • LAN Protocols
  • Security Protocols
  • Firewalls, VPNs and security products
  • Switches and routers
  • Network infrastructure administration
  • TCP/IP protocol
  • Cloud services
  • Microsoft Hyper-V Server
  • Data analysis
  • Computer programming
  • Project Management
  • Network administration
  • Network security

Certification

AWS Certified Cloud Practitioner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Human Resources Coordinator

Egret Cove Center
07.2022 - 08.2022

IT Support Specialist

S&H Real Estate Services
03.2020 - Current

IT Support Specialist

24-7 Intouch
10.2018 - 07.2019

IT Support Specialist

Home Shopping Network
12.2015 - 09.2018

Human Resources Coordinator

United States Marine Corps
09.2011 - 09.2015

Associate of Science - Information Technology

Keiser University
Demetri Sanders