Justin Jefferson
Kansas City,MO
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Balls Food Stores
Kansas City , MO
2023.02 - 2023.10
- Collaborated with the IT team to install and configure computer hardware, software, and peripherals across all store locations.
- Monitored and maintained computer systems and networks, promptly addressing service issues and requests from store staff.
- Assisted employees with troubleshooting common IT problems, such as printer connectivity, Wi-Fi issues, and software glitches.
- Conducted inventory checks for IT equipment, ensuring proper functioning and availability.
- Supported the rollout of new software applications, providing training to store associates.
- Worked closely with the Store Operations Coordinator to fulfill supply requests related to IT equipment and accessories.
- Contributed to the smooth functioning of daily operations by ensuring that technology resources were accessible and functional.
Picker Packer
Amazon
Kansas City , MO
2022.01 - 2023.06
- Located Merchandise: As an Amazon picker, I meticulously located merchandise within the vast warehouse. Picking tickets guided me to the right shelves, where I retrieved items efficiently.
- Labeling and Inventory : I labeled various types of inventory, ensuring accurate tracking and seamless order processing. Attention to detail was key to maintaining inventory accuracy.
- Safety and Loading Procedures: Following strict safety guidelines, I adhered to proper loading practices. Whether it was stacking items in bins or preparing them for shipment, safety was always a priority.
- Organizing Deliveries: I put away incoming shipments in their designated areas. This involved organizing products logically to optimize space and streamline the fulfillment process.
- Efficient Stacking: When necessary, I stacked deliveries into shipping containers or onto delivery vehicles. Ensuring items were secure and well-arranged was essential for smooth transportation.
- Teamwork and Agility: Working alongside fellow pickers, I contributed to the overall efficiency of the center. Physical strength and agility were crucial as we moved swiftly through the warehouse.
- Assembling and Accepting Shipments: Beyond picking, I assisted in assembling goods and accepting new shipments. This included handling equipment and ensuring items were ready for the next stage.
- Workspace Maintenance: Keeping the workspace clean and organized was part of my daily routine. A tidy environment facilitated faster picking and reduced the risk of errors.
Concierge
Riverstone Communities
Kansas City , MO
2019.07 - 2022.12
- Personalized Resident Assistance: As the concierge, I catered to the individual needs of our residents. Whether it was helping them find their way around the facility, arranging transportation, or suggesting local activities, I ensured their comfort and convenience.
- Reservations and Recommendations: I seamlessly handled reservations for dining, entertainment, and events. From securing theater tickets to recommending the best nearby restaurants, I made sure our residents enjoyed their retirement to the fullest.
- Emergency Response and Safety: During emergencies, I remained calm and efficient. I checked on residents, informed them of safety protocols, and guided them to secure areas. My quick thinking and reassuring presence helped maintain a sense of security.
- Community Engagement: I organized social events, outings, and workshops. Whether it was a weekly book club, a gardening class, or a day trip, I encouraged residents to connect, learn, and enjoy life together.
- Administrative Efficiency: I streamlined concierge desk operations using digital tools like. This reduced guest wait times and improved overall service.
- Client Satisfaction Metrics: My personalized local recommendations and itineraries led to a positive guest experiences.
Education
Associate of Science - Computer Support Specialist
Kansas City Kansas Community College
Kansas City, KS2024-05
Associate of Applied Science - Hospitality Administration And Management
Hocking College
Nelsonville, OH2014-09
Skills
- Administrative Support
- Guest Relations
- Quality Assurance
- Cash Handling
- Accurate record keeping
- Strong interpersonal skills
- Hospitality
- Outstanding customer service
- System diagnostics
- Active Directory
- Software Installation
- Remote Support
- Hardware Repair
- Software Updates
- Problem Resolution
- Security Protocols
- Hardware Configuration
- Data Recovery
- Technical Support
- Account Management
- Antivirus Software
- Hardware and Peripherals
- Application installations
Timeline
IT Support Specialist
Balls Food Stores
2023.02 - 2023.10
Picker Packer
Amazon
2022.01 - 2023.06
Concierge
Riverstone Communities
2019.07 - 2022.12
Associate of Science - Computer Support Specialist
Kansas City Kansas Community College
Associate of Applied Science - Hospitality Administration And Management
Hocking College
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