Paul Queen
Eugene,OR
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Workforce Opportunity Services
Virtual Office , Virtual Office
12.2021 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Delivered onsite technical support for over 30 employees daily on average.
Information Technology Specialist
U.S ARMY
Fort Bliss, TX
03.2016 - 12.2019
- Created Remedy tickets to record and track all batch issues. Escalated issues to support teams, both domestic and international, and collaborated until fully resolved
- Developed and maintained positive customer relationships resulting in increased account services and expansion
- Created new accounts, reset passwords and configured access to servers and file management software for users
Education
GED -
Chula Vista
Chula Vista, CASkills
- Network administration
- Software updates
- Data collection
- LAN protocols
- Security protocols
- Excellent interpersonal skills
- Advanced computer proficiency
- Confidential data management
- Problem-solving skills
Timeline
IT Support Specialist
Workforce Opportunity Services
12.2021 - Current
Information Technology Specialist
U.S ARMY
03.2016 - 12.2019
GED -
Chula Vista
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