Charles Willis
La Grange,GA
Summary
Dynamic professional with expertise in product operations and customer support. Skilled in documenting operational workflows to enhance team collaboration and communication. Proven track record of driving efficiency and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Product Operations Specialist
PrizePicks
Atlanta, Georgia
11.2023 - 08.2026
- Identified potential production issues and proposed effective solutions to mitigate risks and improve reliability.
- Collaborated with cross-functional teams to promptly resolve product-related issues, enhancing team efficiency.
- Documented operational workflows and best practices to streamline processes for future reference.
- Evaluated and finalized sports projections to ensure reliability.
- Managed start times to enhance experiences for members and company.
Customer Support Specialist
PrizePicks
Atlanta, Georgia
04.2023 - 11.2023
- Resolved technical issues efficiently using customer support software and ticketing systems to enhance customer satisfaction.
- Trained new hires on company policies and customer service standards to ensure consistent service delivery.
- Maintained current knowledge of promotions and regulations for newly introduced stat types to provide accurate information to customers.
Coaches Video Assistant
University Of Georgia
Athens, Georgia
05.2021 - 03.2023
- Operated video equipment to capture high-quality footage for coaches' analysis during games and practices.
- Edited video content to facilitate coaches' review and analysis of game performance.
- Provided technical support during coaches' meetings, enhancing communication and strategy development at facility and on road games.
Education
Bachelor of Arts - Political Science
University of Georgia
GA05-2021
Skills
- Process optimization
- Workflow enhancement
- Data documentation
- Problem-solving techniques
- Team building and training
- Collaboration
- Adaptability
Accomplishments
- 2 Time College Football National Champion with the University of Georgia Football Team
Timeline
Product Operations Specialist
PrizePicks
11.2023 - 08.2026
Customer Support Specialist
PrizePicks
04.2023 - 11.2023
Coaches Video Assistant
University Of Georgia
05.2021 - 03.2023
Bachelor of Arts - Political Science
University of Georgia