CHARLES WILSON
Portland,OR
Summary
Passionate and results-driven Organizational Leader with extensive experience in building and optimizing Quality Assurance organizations. Excels at maximizing team potential, activating individual skills, and arranging processes to drive desired outcomes. Possesses an innate ability to engage and inspire teams, encouraging them to think creatively and thrive in ambiguous situations while delivering high-quality results
Overview
18
18
years of professional experience
Work History
First Republic / JP Morgan Chase Transition Leader
First Republic Now Part Of JP Morgan Chase
07.2023 - Current
Spearheaded seamless management of First Republic system access and employee transitions, contributing to a significant enhancement in operational efficiency.
Director of Test Strategy – Deposit Services
First Republic
11.2022 - Current
- Developed and implemented strategic improvements and processes for the Deposit and Statement Services division of First Republic Bank.
Director of Engineering – Software Quality Assurance
The Standard
01.2021 - 10.2022
- Lead high performing Engineers while shaping the culture of Engineering and setting the bar for high quality solutions for the customer.
Senior Group Manager Transformation
U.S. BANK
06.2019 - 11.2020
- Led an effort to transform testing and development into an Agile/DevOps organization
- Providing an overall vision and influenced change in all levels of the organization.
Senior Group Manager Enterprise Test Management
U.S. BANK
02.2015 - 05.2019
- Provided direction, guidance and organizational strategic management for the Shared Service Enterprise Test Management organization; where I was responsible for six managers, 70 FTE and $1.7M annual budget.
Senior Quality Assurance Manager
FISERV DIGITAL CHANNELS
01.2012 - 01.2015
- Managed initiatives, organizational change management and strategic direction for the Digital Channel Product Delivery Test organization.
Director, System Delivery Quality
HSBC
01.2006 - 10.2011
- Effectively managed strategic direction, business transformation, resource and budget for the Card and Retail Services Testing and Incident Management Organizations.
Education
- Course Work in Business Management, University of Phoenix, Phoenix, AZ
- Course Work in Business Management, Northern Illinois University, DeKalb, IL
- Course Work in Accounting / Psychology, Illinois State University, Normal, IL
Skills
- Engaging and Inspiring Teams
- Coaching and Mentoring
- Change Management
- Inspiring a Shared Vision
- Diversity
- Customer Obsession
- Recruitment and Hiring
- Resource Allocation
- Effective Communication
- Creative Thinking
- Coaching Abilities
Timeline
First Republic / JP Morgan Chase Transition Leader - First Republic Now Part Of JP Morgan Chase
07.2023 - Current
Director of Test Strategy – Deposit Services - First Republic
11.2022 - Current
Director of Engineering – Software Quality Assurance - The Standard
01.2021 - 10.2022
Senior Group Manager Transformation - U.S. BANK
06.2019 - 11.2020
Senior Group Manager Enterprise Test Management - U.S. BANK
02.2015 - 05.2019
Senior Quality Assurance Manager - FISERV DIGITAL CHANNELS
01.2012 - 01.2015
Director, System Delivery Quality - HSBC
01.2006 - 10.2011
Websites
Professional Development
- Behavior Driven Coaching
- Suite of Leadership Coursework
- Agile Framework / Scrum Master
- U.S. Bank Leadership Program
References
References available upon request.
Professional Development
- Behavior Driven Coaching
- Suite of Leadership Coursework
- Agile Framework / Scrum Master
- U.S. Bank Leadership Program
References
References available upon request.
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