Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Wilson

Summary

Highly Motivated Professional with Extensive Experience in Customer Service and Staff Supervision. Offers Strong Work Ethic, Adaptability and Exceptional Interpersonal Skills. Pursues Opportunities to Learn New Skills and Contribute to Group and Job Success. Performance-Driven and Detail-Oriented with Methodical Approach to Following through on Every need. Seeking Job Opportunities with Room for Advancement, Promotion, and Financial Growth.

Overview

14
14
years of professional experience

Work History

Restaurant Supervisor

Blanchard's Restaurant
07.2024 - Current
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Security Supervisor

Livenation
04.2017 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.

CDL Delivery Driver

Dyke Industries Inc.
10.2018 - 03.2023
  • Expedited on-time deliveries by utilizing GPS technology and avoiding traffic-related delays.
  • Demonstrated professionalism during interactions with customers, representing the company positively at all times.
  • Maintained proper documentation for each delivery, reducing errors and ensuring regulatory compliance.
  • Completed daily logs accurately for hours worked, miles driven, rest breaks taken, ensuring full compliance with federal regulations.
  • Adhered to all safety protocols when operating heavy machinery such as forklifts or pallet jacks during loading/unloading processes at warehouses or distribution centers.

Restaurant Manager

Buffalo Wings & Rings
03.2011 - 08.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.

Education

Public Administration & Motor Transport

United States Marine Corps
Jacksonville, NC
06-1992

High School Diploma -

Portville Central High School
Portville, NY
06-1988

Skills

  • Customer service
  • Staff supervision
  • Guest relations
  • Skilled in conflict resolution
  • Security screening
  • Threat assessment
  • Safe driving practices
  • Class A commercial Driver's license
  • Loading and unloading
  • DOT compliance
  • Conflict de-escalation
  • Patrol
  • Firearms training specialist
  • Equipment operation
  • Multitasking and organization
  • Dependability and Reliability

Timeline

Restaurant Supervisor

Blanchard's Restaurant
07.2024 - Current

CDL Delivery Driver

Dyke Industries Inc.
10.2018 - 03.2023

Security Supervisor

Livenation
04.2017 - Current

Restaurant Manager

Buffalo Wings & Rings
03.2011 - 08.2015

Public Administration & Motor Transport

United States Marine Corps

High School Diploma -

Portville Central High School

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