Charles Wilson
Rehoboth Beach,DE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ride Operator (Seasonal Summer)
FUNLAND
05.2015 - 09.2025
- Operated rides in accordance with safety protocols and operational guidelines.
- Trained new staff on ride operations, safety procedures, and customer service best practices.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Worked attractions such as games, the food stand, and the store while adhering to safety standards and contributing to positive guest interactions.
Sales Associate
Royal Farms
05.2020 - 05.2025
- Assisted customers with fuel purchases and provided information on services offered.
- Maintained cleanliness and organization of the station to enhance customer experience.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints swiftly to maintain high satisfaction levels and loyalty.
- Cleaned up gas and other spills in accordance with spill procedures.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Enforced food safety standards while working in the deli.
- Maintained clean and orderly work station.
Claims Adjuster
State Farm Mutual Automobile Insurance Company
01.2023 - 12.2023
- Evaluated auto claims to determine liability and coverage under insurance policies.
- Collaborated with repair shops and policyholders to gather necessary documentation for claims processing.
- Implemented process improvements that enhanced efficiency in claims management workflows.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Production Worker
Hello fresh
06.2022 - 01.2023
- Managed inventory levels to ensure adequate supplies for uninterrupted operations.
- Collaborated with team members to identify areas for improvement in production methods.
- Monitored production processes to ensure compliance with safety and quality standards.
- Boxed, labeled, and transported items to support assembly operations.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
Sales Associate
Tommy Hilfiger
06.2019 - 08.2019
- Enhanced customer service by actively engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of sales floor to improve shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor's - Psychology
Grand Canyon University
Phoenix, AZ04.2022
Skills
- Basic math
- Cash handling
- Merchandising
- Customer service
- Stocking
- Food handling
- Computer skills
- Retail math
- Product demos
- Computer Operation
- POS systems
- Dishwashing
- Communication skills
- Organizational skills
- Sales
- Cash Handling
- Retail sales
- Computer Skills
- Packaging
- Phone etiquette
- Cash register
- Cleaning Experience
- Sanitation
Certification
Driver's License
Timeline
Claims Adjuster
State Farm Mutual Automobile Insurance Company
01.2023 - 12.2023
Production Worker
Hello fresh
06.2022 - 01.2023
Sales Associate
Royal Farms
05.2020 - 05.2025
Sales Associate
Tommy Hilfiger
06.2019 - 08.2019
Ride Operator (Seasonal Summer)
FUNLAND
05.2015 - 09.2025
Bachelor's - Psychology
Grand Canyon University
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