Charles Zellers

Computer Repair Technician

Unisys

Detroit, MI

04.1966 - 11.2000

Disassembled computers to perform diagnostics and check for repair needs.
Updated and installed new software on desktop and laptop computers to maintain latest technology.
Researched and identified problems with computers and advised staff and clients on plans of action.
Refurbished used computers and technological equipment, saving companies money.
Maintained and repaired peripheral equipment such as 8 track reel to reel 2400 ft and Magnetic drives, recommending upgrades and replacements.
Maintained 4 systems company computers by troubleshooting and performing needed repairs.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Linked computers to network and peripheral equipment.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Backed up company data on regular basis, successfully recovering critical information after malware attacks.
Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Maintained accurate records of weekly communications, remedial actions and installation activities.
Managed data transfers between systems and head per track hard disk storage mediums.
Analyzed computer fail issues to identify troubleshooting methods needed for quick remediation.