Charles Hereford
Dolton,IL
Summary
Healthcare professional prepared for role of Telemetry Monitor Technician. Expertise in monitoring and analyzing heart rhythms, coupled with proven capacity to support medical teams effectively. Strong focus on team collaboration and adaptability, ensuring reliability and responsiveness to changing needs. Proficient in telemetry systems and patient care protocols.
Overview
24
24
years of professional experience
Work History
Telemetry Monitor Technician
Advocate Health Care
Oakbrook Terrace, IL
01.2021 - 08.2025
- Monitored patient vital signs via telemetry system to ensure immediate identification of abnormalities.
- Assisted nursing staff by providing accurate updates on patient status and telemetry readings.
- Maintained equipment functionality through routine checks and troubleshooting procedures.
- Documented all telemetry observations in electronic health record systems for comprehensive patient tracking.
Health Care Assistant
Advocate Health Care
Oakbrook Terrace, IL
06.2021 - 01.2022
- Assisted patients with daily living activities to ensure comfort and well-being.
- Supported nursing staff by preparing equipment and maintaining cleanliness in patient areas.
- Monitored vital signs and reported changes to healthcare team for prompt intervention.
- Documented patient care activities accurately in electronic health records for compliance.
Call Center Senior Operator
Amita Health Sts. Mary & Elizabeth Medical Center
Chicago, Illinois, United States
07.2015 - 02.2020
- Effectively manage a high-volume of inbound and outbound customer calls with tact and professionalism.
- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Makes authorized announcements over the public address system at any of the sites.
- Handles paging (to pagers) request in an efficient and competent fashion. Performs "Page Desk" functions using manual and PC based paging systems.
- Mentored junior staff, enhancing team performance and knowledge retention.
- Met or exceeded service and quality standards every review period.
Customer Service Representative
Partnership Employment
Chicago, IL
10.2013 - 02.2014
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Handled daily heavy flow of paperwork and accurately documented customer service issues
Inside Sales/Customer Service
F & R Telecommunications
Oakbrook Terrace, IL
04.2013 - 10.2013
- Completed daily outbound calls, up to 7 hours per day.
- Gathered and verified all required customer information for tracking purposes.
- Managed high call volume with tact and professionalism.
Inside Sales
Aucera
Oakbrook Terrace, IL
05.2011 - 07.2013
- Effectively managed a high-volume of outbound customer calls.
- Asked open-ended questions to assess customer needs.
- Described product to customers, accurately explained details and set up new membership contracts.
Insurance Agent/Branch Manager
USAgencies
Chicago, IL
05.2001 - 01.2008
- Calculated quotes and educated potential clients on insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Finalized sales and collected necessary deposits.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Oversaw daily office operations for staff of 3 employees.
Education
Course Certificate - Population Health During A Pandemic: Contact Tracing
University Of Houston
Houston, TX12.2020
Course Certificate - Covid - 19 Contact Tracing
John Hopkins University
Baltimore, MD11.2020
High School Diploma -
Thornridge High School
Dolton, IL06.1989
Skills
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Patient-focused care
- Time management
- HIPAA compliance
Timeline
Health Care Assistant
Advocate Health Care
06.2021 - 01.2022
Telemetry Monitor Technician
Advocate Health Care
01.2021 - 08.2025
Call Center Senior Operator
Amita Health Sts. Mary & Elizabeth Medical Center
07.2015 - 02.2020
Customer Service Representative
Partnership Employment
10.2013 - 02.2014
Inside Sales/Customer Service
F & R Telecommunications
04.2013 - 10.2013
Inside Sales
Aucera
05.2011 - 07.2013
Insurance Agent/Branch Manager
USAgencies
05.2001 - 01.2008
Course Certificate - Population Health During A Pandemic: Contact Tracing
University Of Houston
Course Certificate - Covid - 19 Contact Tracing
John Hopkins University
High School Diploma -
Thornridge High School