Charles A Kerberg
New Albany ,IN
Summary
Dynamic professional with extensive experience in managing cross-functional teams and enhancing stakeholder communication strategies. Committed to leveraging strong data analysis and employee training skills to ensure successful program execution and continuous improvement.
Overview
18
18
years of professional experience
Work History
Associate Program Manager
Valeria
Jeffersonville, IN
10.2019 - Current
- Facilitated cross-functional meetings to address project updates and stakeholder concerns.
- Collaborated with cross-functional teams to ensure successful program execution.
- Managed vendor relationships to support project execution and resource allocation.
- Developed and maintained project documentation to ensure team alignment and clarity.
- Analyzed project performance data to identify trends and recommend adjustments for improvement.
- Facilitated communication between project stakeholders and team members to align objectives and address concerns.
- Mentored junior staff on project management best practices and collaboration tools, boosting team effectiveness.
- Provided training and guidance to new employees on program management protocols.
- Ensured compliance with organizational policies regarding program management activities.
- Managed external client and business partner relationships.
Patient Access Supervisor
Baptist Health Floyd
New Albany, Indiana
08.2008 - 10.2019
- Supervised patient access staff, fostering culture of excellent customer service and ensuring accurate patient registration.
- Supervised patient access operations and ensured compliance with healthcare regulations.
- Coordinated scheduling and registration processes for patient appointments and services, ensuring timely access to care.
- Streamlined patient registration workflows through process improvements, reducing wait times and enhancing overall efficiency.
- Collaborated with clinical staff to streamline patient flow and enhance service delivery.
- Monitored staff performance and provided targeted feedback to enhance service quality.
- Trained new team members on best practices in patient access procedures.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Resolved patient inquiries and issues related to billing and insurance coverage, ensuring a positive patient experience.
Education
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
Salt Lake City, UT02-2026
Skills
- Data analysis
- KPI tracking
- Team collaboration
- Operations management
- Employee training
- Employee scheduling
- Team leadership
- Team leadership and direction
- Resource allocation
- Work delegation
- Vendor management
- Stakeholder engagement
- Customer service
- Communication strategies
- Communication skills
- Cultural sensitivity
- Flexible and adaptable
- OSHA compliance
- Electronic and communication systems
- Team collaboration
- Team leadership and direction
Timeline
Associate Program Manager
Valeria
10.2019 - Current
Patient Access Supervisor
Baptist Health Floyd
08.2008 - 10.2019
Bachelor of Science - Business Administration Human Resource Management
Western Governors University