Charlesa Solomon
Crowley,LA
Summary
Dynamic professional with a proven track record through enhancing customer satisfaction through exceptional service and accurate transaction handling. Skilled in POS Systems and excelling in verbal communication, I've significantly contributed to team success by mentoring and resolving customer concerns efficiently. Committed to workplace safety and compliance, I bring both hard and soft skills to foster a positive and secure environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Walmart
Crowley, LA
11.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area
2nd Assistant Manager
Citi Trends
Crowley, La
08.2016 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Crew Member
Burger King
Crowley, La
04.2014 - 03.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Some College (No Degree) - Phlebotomy/EKG
Unitech Training Academy - Lafayette
Lafayette, LA11-2024
High School Diploma -
Crowley High School
Crowley, La05.2013
Skills
- Phlebotomy Procedure Knowledge
- Personal Protective Equipment
- Infection control
- Workplace safety
- Specimen Handling and Transportation
- Pediatric and Geriatric Phlebotomy
- Venipuncture, dermal, and capillary puncture
- Obtaining and Recording Vital Signs
- HIPAA and OSHA compliance
- POS systems
- Product restocking
- Time Management
- Organization
- Multitasking abilities
- Verbal communication
- Flexible and adaptable
- Phlebotomy knowledge
Certification
- Certified Phlebotomy Tech
Timeline
Cashier/Customer Service
Walmart
11.2020 - Current
2nd Assistant Manager
Citi Trends
08.2016 - 10.2020
Crew Member
Burger King
04.2014 - 03.2015
Some College (No Degree) - Phlebotomy/EKG
Unitech Training Academy - Lafayette
High School Diploma -
Crowley High School
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