Lisa Corbin
Mansfield,TX
Summary
Dynamic Phlebotomy Team Lead with a proven track record at Prolab USA, enhancing patient satisfaction and team efficiency through expert venipuncture and exemplary communication. Achieved significant improvements in test completion rates and patient wait times by leveraging skills in quality control management and patient care excellence.
Overview
21
21
years of professional experience
Work History
Phlebotomy Team Lead
Prolab Usa
09.2018 - 04.2023
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Developed training materials to ensure consistent skill development among team members.
- Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
- Reduced patient wait times through strategic scheduling and workflow adjustments.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Increased patient confidence by maintaining thorough knowledge of the latest industry standards in phlebotomy techniques.
- Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
- Implemented quality control measures to ensure accurate results and reduce costly errors in testing procedures.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
- Reviewed and processed requisitions for laboratory tests.
Phlebotomist
ExamOne, A Quest Diagnostics
07.2002 - 08.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Monitored patients for reactions and verified sample quality.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Education
Phlebotomy Technology, Certified Patient Specialis - Phlebotomy, Certified Patient Specialist
Harris HEB Hospital
Euless, TX06.1994
Associate Of Applied Science - Medical Terminology, Phycology, Medical Science
Tarrant County College District
Fort Worth, TX05.1992
Skills
- HIPAA Regulations Knowledge
- Lab safety compliance
- Adaptable to change
- Medical terminology understanding
- Quality Control Management
- Venipuncture Expertise
- Patient care excellence
- Data entry proficiency
- Blood draw accuracy
- Phlebotomy procedure knowledge
- Venipuncture
- Patient Care
- Communication abilities
- Sample and specimen collection
- HIPAA Compliance
- Specimen labeling procedures
- Patient confidentiality
- Patient support
- Specimen handling
- HIPAA
- Quality Control
- Patient preparation
- Paperwork Processing
- Specimen Preparation
- Medical terminology knowledge
- Diagnostic Testing
- Quality control guidelines
- Medical Records Management
- Hemoglobin Testing
- Medical Testing
- Medical Records Review
- Customer Service
- Attention to Detail
- Butterfly Venipuncture
- Certified in CPR/AED
- Phlebotomy Technician (PT)
- Patient Monitoring
- Finger Stick Method
- Specimen Collection
- CPR/AED
- Phlebotomy Technician
- Appointment Scheduling
- Blood Culturing
- Sample Collection
- Sample Processing
- Glucose Screening
- Data Confidentiality
- Mentoring and Coaching
- Biohazard Policy Compliance
- Stress Management
- Lab Reporting
- Instrument Sterilization
- Arterial Blood Draws
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Sample and Form Matching
- Fluid Intake Monitoring
- Certified Phlebotomy Instructor
Timeline
Phlebotomy Team Lead
Prolab Usa
09.2018 - 04.2023
Phlebotomist
ExamOne, A Quest Diagnostics
07.2002 - 08.2013
Phlebotomy Technology, Certified Patient Specialis - Phlebotomy, Certified Patient Specialist
Harris HEB Hospital
Associate Of Applied Science - Medical Terminology, Phycology, Medical Science
Tarrant County College District
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