Jo’Shea Villalpando
Meadow,TX
Summary
Accomplished Phlebotomy Team Lead at Covenant Medical Center, adept in venipuncture and enhancing patient care, significantly improved test completion rates and team efficiency. Skilled in HIPAA compliance and communication, fostering a positive and productive work environment. Demonstrated excellence in staff training and development, alongside a commitment to safety and quality control.
Overview
16
16
years of professional experience
Work History
Phlebotomy Team Lead
Covenant Medical Center
09.2016 - 05.2024
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Developed training materials to ensure consistent skill development among team members.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Phlebotomist Technician
Precision Laboratories, LLC
01.2012 - 07.2016
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Performed venipuncture, finger sticks for both adults & nursing home patients.
Phlebotomist Technician
University Medical Center, UMC
08.2008 - 01.2011
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques during the early mornings.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles & completed EKG when requested.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Certified Medical Assistant -
American Commercial College
Lubbock, TX02.2008
Skills
- HIPAA Regulations Knowledge
- Lab safety compliance
- Adaptable to change
- Medical terminology understanding
- Staff Training and Development
- Infection control protocols
- Quality Control Management
- Venipuncture Expertise
- Patient care excellence
- Blood draw accuracy
- Phlebotomy procedure knowledge
- Venipuncture
- Patient Care
- Communication abilities
Timeline
Phlebotomy Team Lead
Covenant Medical Center
09.2016 - 05.2024
Phlebotomist Technician
Precision Laboratories, LLC
01.2012 - 07.2016
Phlebotomist Technician
University Medical Center, UMC
08.2008 - 01.2011
Certified Medical Assistant -
American Commercial College