Lynzie Alexander
Lafayette,IN
Summary
Driven by a results-focused approach, I leveraged my expertise in phlebotomy procedure knowledge and team collaboration at IU Health Arnett to significantly enhance patient satisfaction and streamline operational efficiency. My adeptness in problem-solving and patient care excellence has consistently improved team performance and patient outcomes, embodying a commitment to excellence and innovation in healthcare.
Overview
7
7
years of professional experience
Work History
Phlebotomy Team Lead
IU Health Arnett
07.2020 - 03.2024
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Ensured proper clinical documentation by meticulously recording all relevant information for each patient encounter.
- Increased patient confidence by maintaining thorough knowledge of the latest industry standards in phlebotomy techniques.
- Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Implemented quality control measures to ensure accurate results and reduce costly errors in testing procedures.
- Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
U.S. Vision
Meijer Optical
04.2019 - 06.2020
- Upheld the highest professional standards in delivering evidence-based vision therapy to patients of all ages.
- Developed strong rapport with patients through attentive listening, empathy, and clear explanations of therapeutic interventions.
- Promoted a positive therapeutic environment through effective communication and empathetic patient interactions.
- Spearheaded community outreach initiatives to raise awareness about common visual disorders and available treatments options.
- Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.
- Helped maintain a safe and clean therapy environment, ensuring proper equipment usage and hygiene practices.
Manager
Circle K
08.2017 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Master of Science - Criminal Justice
Indiana Wesleyan University
Marion, IN05.2028
Skills
- HIPAA Regulations Knowledge
- Lab safety compliance
- Adaptable to change
- Medical terminology understanding
- Patient care excellence
- Data entry proficiency
- Blood draw accuracy
- Phlebotomy procedure knowledge
- Specimen collection proficiency
- Communication abilities
- Sample and specimen collection
- HIPAA Compliance
- Specimen labeling procedures
- Patient confidentiality
- Patient preparation
- Paperwork Processing
- Recording data
- Specimen Preparation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Butterfly Venipuncture
- Team Collaboration
- Active Listening
Timeline
Phlebotomy Team Lead
IU Health Arnett
07.2020 - 03.2024
U.S. Vision
Meijer Optical
04.2019 - 06.2020
Manager
Circle K
08.2017 - 02.2019
Master of Science - Criminal Justice
Indiana Wesleyan University