Charles B. Allen Sr
Lithonia,GA
Summary
Accomplished IT Director/Manager with demonstrated ability to deliver mission-critical results. Having 35 years of hands-on experience with, direct IT management experience and, strategic planning and the ability to align the businesses’ objectives with technical solutions that would be an asset to any organization.
Overview
37
37
years of professional experience
Work History
Director of Technology
The RISE Schools
East Point, GA
07.2020 - 07.2022
- IT Training
- Successfully trained employees to use new operating systems, databases, and hardware
- Operational Management
- Identified, recommended, and prioritized new Web features and applications in conjunction with business leaders and department managers
- Developed, coded, installed, tested, debugged, and documented Web applications using appropriate editors
- Problem Resolution
- Developed and supported well-received company disaster recovery plans
- Served as an advocate for end-users, performing tests and problem analysis for server, desktop, and IT infrastructure work
- Network Security
- Planned, installed, maintained, and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems, and communication links
- Hands-on experience with Cisco Pix, Cisco, Aruba, Checkpoint, and other branded routers, server management, Unix, Apple, and various Windows Server operating systems
- Updated network systems to support confidential company operations and eliminate the hacking ability
- Managed all client's network LAN/WAN hardware including routers, switches, load balancers, and wireless networking equipment
- Network Support
- Served as the first point of contact for all major technical issues, including power outages, system failures, and disaster recovery
- Hands-on experience with G Suite, Microsoft Office Suite, Lotus Notes Suite, and Microsoft Exchange
- Hands-on extensive experience with various Help Desk systems
- Oversaw and manage the infrastructure team, Help Desk and all IT Department functions
- Project Management
- Prepared design specifications, developed reporting and analytics, tested and managed user adoption
- Strengthen school by leading and overseeing the complete overhaul of the school website and communication systems
- Train, coach and mentor staff to ensure smooth adoption of new programs
- Google and Microsoft Training
- Direct strategic initiatives to achieve cloud based backups/recoveries and cloud computing
- Accountable for all school technology, software installation, training, technology strategic planning
- Provide IT support to 120+ employees and 900+ students
- Erate administrator for the school
- Google and AD Management
- Apple, Chrome, or Windows Enrollments
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Designed course materials and supported implementation.
Director of Technology
Dekalb Agriculture Technology and the Environment Charter Schools
Stone Mountain, GA
07.2013 - 07.2020
- Strengthened company’s business by leading implementation and completion of PCI Compliance, Disaster Recovery Plan, overseeing a complete overhaul of the school website, and rebuilding of the school network to a business class network
- Train, coach and mentor staff to ensure smooth adoption of new programs
- Direct strategic initiatives to achieve cloud based backups/recoveries and cloud computing
- Lead Project Manager for STEM Bus
- Accountable for all school IT functions including telephony
- Provide IT support to 75+ employees and over 700+ students
- Erate administrator for the school
- Google and AD Management
- Apple, Chrome, or Windows Enrollments
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Designed, implemented and managed successful training programs to meet department and school needs.
IT Director
Association Services Group
LaGrange, GA
02.2008 - 06.2013
- Strengthened company’s business by leading implementation and completion of PCI Compliance, Disaster Recovery Plan, overseeing a complete overhaul of multiple company websites and implementation of online advertising and social media outreach and rebuilding of the company network
- Train, coach, and mentor staff to ensure smooth adoption of new programs and innovative programs
- Direct strategic initiatives to achieve cloud-based backups/recoveries
- Accountable for company IT functions including overall customer satisfaction
- Manage IT for 10 associations managed by the company (Profit and Non-Profit).
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
IT Operations Manager
American Home Shield
LaGrange, GA
04.2003 - 02.2008
- Strengthened the company’s business by leading the implementation of trouble ticket systems, automated patch and security updates, and call center software
- Managed an IT team of 10 professionals
- Served as mentor to junior team members
- Provided IT support to 500+ company personnel
- Trained new employees and explained protocols clearly and efficiently.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
IT Manager
Kleen-Tex Industries, Inc
LaGrange, GA
09.1994 - 03.2003
- Managed team of 7 professionals
- Promoted 3 times from Computer Operator to System Engineer to IT Manager
- Initiated a program that standardized employee training and led to an increase in customer satisfaction by 12%
- Initiated rollout of new enterprise software solution for sales reporting
- Strengthened the company's business by leading implementation of Contact Management Software, Lotus Notes, and VoIP
- Trained, coached, and mentored staff to ensure smooth adoption of new programs
- Managed over 300 computers, 50 laptops, and 7 servers.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Programmer
Hughes Aircraft Company, Raytheon
LaGrange, GA
01.1985 - 09.1994
- Started as Front End Missile Builder
- Promoted from Front End Missile Builder to Computer Operator
- As Computer Operator was responsible for running reports, performing backups, LAN/WAN troubleshooting, Telephony troubleshooting, Video Conferencing troubleshooting, and various other technology troubleshooting tasks
- Developed MS Access databases as well databases in Hughes Aircraft Company proprietary software of new enterprise software solution for sales reporting.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
Education
BA - Computer Science
06.1993
- Member of Alpha Phi Alpha Fraternity, Inc.
Managing Multiple Projects For Technical Managers -
05.2001
- Completed professional development in Professional Development: Managing Multiple Projects For Technical Managers
Lean Manufacturing Certificate -
06.1996
- Continuing education in Lean Manufacturing
G Suite Administration -
06.2020
- Completed professional development in G Suite Administration Specialization Planning for your G Suite Deployment G Suite Mail Management G Suite Security Intro to G Suite Managing G Suite
Skills
- Leadership/communication skills
- Vast technical knowledge
- Process improvement
- Project planning
- Excellent oral and written
- Security and Network Skilled
- Skilled multi-tasker
- Analytical and critical thinker
- Technological Alignment
- PC Support
- Network Infrastructure Support
- Project Leadership
- Google Apps
Affiliations
President and CEO, West Georgia Pharaoh Education Foundation, Inc. (2016-Present)
Board Member, Alpha Multipurpose Center (1997-present)
Member and Board Member, Alpha Phi Alpha Fraternity, Inc. (1992 - Present)
International Who's Who Among Information Systems Professionals
Microsoft IT Advisory Council (2008 - 2011)
Timeline
Director of Technology - The RISE Schools
07.2020 - 07.2022
Director of Technology - Dekalb Agriculture Technology and the Environment Charter Schools
07.2013 - 07.2020
IT Director - Association Services Group
02.2008 - 06.2013
IT Operations Manager - American Home Shield
04.2003 - 02.2008
IT Manager - Kleen-Tex Industries, Inc
09.1994 - 03.2003
Programmer - Hughes Aircraft Company, Raytheon
01.1985 - 09.1994
LaGrange College - BA, Computer Science
Georgia Institute of Technology - Managing Multiple Projects For Technical Managers,
West Georgia Technical College - Lean Manufacturing Certificate,
Coursera - G Suite Administration,