Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Charles Butler

Charles Butler

IT Project And Operations Management
Green Bay,WI

Summary

Proven IT Project and Operations Manager with Secret Security Clearance and 20+ years of experience. As a Master Sergeant in the United States Marine Corps, was personally responsible for leading and managing 70+ Marines as well as designing, executing, and supervising multiple operational and personnel developmental projects concurrently. The work with previous employer involved planning and maintaining military communications systems for a Marine Corps presence within Australia. In this role, not only did it involve managing contracts worth more than $30 million dollars, but also coordinating efforts between civilian experts in various fields such as data networks or transmission technologies. This experience working with cross-functional, international teams has taught myself the importance of building trusted relationships and inspiring a shared project vision. I can bring to an organization real-world experience in developing successful project plans, communicating expectations clearly, and encouraging team enthusiasm, even in the late stages of the project cycle.

Overview

28
28

Years of Professional Experience

19
19
years of post-secondary education
4
4

Developing co-workers in Retail Enviroment

Work History

Assistant Store Manager

Kwik Trip
Green Bay, WI
11.2018 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Compiled financial data to comply with budget.
  • Evaluated suppliers to maintain cost controls and improve operations.

Communications Chief

United States Marine Corps
Honolulu, HI
11.1992 - 09.2018
  • Conducted and tracked professional development and education for over 72 assigned personnel, and provided sound counsel to the communications officer and battalion staff on personnel and professional issues
  • Directed embarkation of communications equipment, supplies and personnel.
  • Oversaw personnel maintaining, operating and installing communication, transmission and data communication center facilities.
  • Provided operational, budgeting and administration support in order to establish procedures and supervise communication functions.
  • Developed and implemented short- and long-term communications strategies.
  • Represented company at multiple public forums and conferences.
  • Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
  • Using service support contracts, improved services to Headquarters staff, and, in many cases, reduced operating costs $500K through following innovative and cost saving initiatives.

Operations Manager

United States Marine Corps
Camp HM Smith, HI
11.1992 - 09.2018
  • Provided steadfast guidance in the planning and support of complex Marine Air Ground Task Force, joint and combined level communication architectures and plans.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed operations reports to understand numbers and trends.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Identified procedure or process changes required to improve performance and productivity.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Executed and implemented well over $4M in contracts that significantly improved security and reliability of network operations.
  • Expertly guided staff of over 40 Marines, Civilians and Contractors to complete
    thousands of inspection details including security configurations, administrative documentation, turnover folders, and desktop procedures.

Education

Certification - Comptia Security+

Intellectual Point
Virginia
08.2022 - 08.2025

Bachelor of Science - Business Management

American Public University System
Charles Town, WV
05.2009 - Current

Certified Ethical Hacker (CEH) -

EC Council
10.2022 - 10.2025

Skills

Strategy development

undefined

Interests

Brazilian Jiu Jitsu

Family

Time with Spouse

Personal Development

Timeline

Certified Ethical Hacker (CEH) -

EC Council
10.2022 - 10.2025

Certification - Comptia Security+

Intellectual Point
08.2022 - 08.2025

Assistant Store Manager

Kwik Trip
11.2018 - Current

Bachelor of Science - Business Management

American Public University System
05.2009 - Current

Communications Chief

United States Marine Corps
11.1992 - 09.2018

Operations Manager

United States Marine Corps
11.1992 - 09.2018
Charles ButlerIT Project And Operations Management