CHARLES C. ANDERSON
West Linn,Or
Summary
Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 10 years of related experience and passion for contributing to business success. Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Overview
46
46
years of professional experience
Work History
Healthcare Management Consultant
Physician Practice Consulting, LLC
12.2010 - Current
- Provided consulting services to over 15 Health care providers, assisting in; strategic planning, contract development and negotiations, operational management, and administrative development
- Provided consultation and training services to health care practitioners and medical clinics on cultural diversity, assuring access to Limited English-proficient patients
- Provided consulting and negotiating services to healthcare administrators, and managers
- Prepared and negotiated contracts for attorney approval.
- Helped develop proactive and successful business policies to meet changing demands
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
- Evaluated current processes to develop improvement plans
- Leveraged on-site observation and personal interviews to identify team and individual strengths
Instructor
Pioneer Pacific College
12.2016 - 07.2018
- Established clear objectives for all lessons, modules, and projects, and administered routine evaluative examinations to assess course effectiveness
- Developed and tested students on class material that had been presented in courses and workshops
- Instructed students in healthcare management and administration through clear, informative lectures
- Learned valuable techniques to use in future courses from observing other instructors
- Developed guides and course materials that would reiterate lecture information and assist students in their study
- Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities
- Instructed courses in; Healthcare administration, management and supervision, Anatomy and physiology, Healthcare reimbursement, Medical Insurance, ICD 10 and CPT Coding, Healthcare law and ethics, Healthcare regulatory Environment, Healthcare case management, Long-term care management, Community Health, Medical Interpreting, Instructional process course curriculum development.
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Optimized learning plans based on student performance and feedback
Medical Office Administrator
Kaiser Permanente
06.2008 - 01.2010
- Provided leadership, coaching, and team management to nurses and support staff for 15 medical providers
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability
- Monitored duties assigned to personnel promoting high levels of patient care and job efficiency
- Developed protocols, quality assurance initiatives, and clinic policies and procedures
- Managed appointments, registrations, and patient relations activities
- Responded to patient concerns, providing solutions with positive outcomes
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Manager
Group Health Cooperative
09.2002 - 06.2008
- Negotiated and prepared over 25 contracts for attorney approval
- Conducted analysis to address contract terms, conditions which led to signed contracts in the best interest of both parties
- Successfully led key projects which resulted in positive outcomes
- Prepared routine legal correspondence and memoranda for attorney partners
- Identified contract changes that could occur during the agreement's lifecycle
- Analyzed data that was compiled into reports and distributed to other key stakeholders
- Provided updates on the status of contract processes to upper management and other key personnel
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement program initiatives.
Director of Business Development
CTS Language Link
03.2000 - 09.2002
- Successfully led key projects which resulted in the renewal of 10 new accounts
- Conducted analysis addressing business opportunities which led to account development
- Documented agreement updates to management on renewal progress
- Planned, recruited, and executed 10 new accounts
- Delivered exceptional service to each customer by listening to concerns, answering questions, and developing positive solutions
- Developed client relationships that ensured long-term results
Manager
Kaiser Permanente
09.1985 - 12.1999
- Negotiated and Prepared contracts for attorney approval
- Conducted analysis to address contract terms and conditions leading to signed contracts that where in the best interest of both parties
- Developed initiatives resulting in positive outcomes for contract renewals
- Prepared routine legal correspondence and memoranda for attorney partners
- Identified contract changes that could occur during the agreement's lifecycle
- Analyzed data that was then compiled into reports and distributed to other key stakeholders
- Reviewed all details on incoming contracts and service agreements to ensure that pricing was correct
- Provided updates on the status of contract processes to upper management and other important personnel
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement program initiatives.
Medical Office Administrator
Kaiser Permanente
07.1985 - 09.1987
- Provided leadership, coaching, and team management to nurses and support staff for 25 medical providers
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability
- Monitored duties assigned to personnel promoting high levels of patient care and job efficiency
- Developed protocols, quality assurance initiatives and clinic policies and procedures
- Managed appointments, registrations and patient relations activities
- Responded to patient concerns, providing solutions with positive outcome
Director of Respiratory Therapy
Kaiser Permanente
06.1977 - 07.1987
- Managed and supervised fifteen respiratory therapists assuring the highest level of patient care delivery.
- Managed Respiratory Care department providing care to over 200 patients
Education
Master's Degree - Public Administration and Healthcare Management
Portland State University
Portland, OR06.1987
Bachelor's Degree - Health Education and Public Health
Portland State University
Portland, OR06.1972
Associate Degree - Respiratory Therapy
Mt. Hood Community College
Portland, OR06.1972
Skills
- In-depth understanding of healthcare clinical environment
- Leading team development
- Creative problem-solving
- Leading & facilitating quality of care initiatives
- Instructor in healthcare management
- Lead negotiator of physician, & hospital contracts
- Professional Summary
- Motivated, enthusiastic healthcare advocate with experience fostering collaborative and inclusive healthcare environment for patients and staff Experienced patient care provider and manager Achievements in patient care delivery Healthcare instructor emphasizes "critical thinking" skill development and application in all aspects of student's learning experience Experience and achievements in all aspects of healthcare environment
Affiliations
Member of the Board of Directors for the National Council on Interpreting in Health Care (NCHIC)
Representative of the NCIHC Board to the National Standards and Training committee
Chair Alzheimer's Research Alliance of Oregon American
Member Association of Healthcare Executives
American Association of Respiratory Care Board of Directors and Secretary
Co-Chair, Policy and Research Committee, National Council for Interpreters in Health Care
Advisory Board member, Holgate Residential Care Facility Chair.
Member Executive Committee for Alzheimer's Research Alliance of Oregon,
President, Respiratory Care Society of Oregon
City Councilor, Lake Oswego, OR,
Chairman, Lake Oswego Park & Recreation Advisory Board
Board of Directors Cascade Townhome Owners Association
Timeline
Instructor
Pioneer Pacific College
12.2016 - 07.2018
Healthcare Management Consultant
Physician Practice Consulting, LLC
12.2010 - Current
Medical Office Administrator
Kaiser Permanente
06.2008 - 01.2010
Manager
Group Health Cooperative
09.2002 - 06.2008
Director of Business Development
CTS Language Link
03.2000 - 09.2002
Manager
Kaiser Permanente
09.1985 - 12.1999
Medical Office Administrator
Kaiser Permanente
07.1985 - 09.1987
Director of Respiratory Therapy
Kaiser Permanente
06.1977 - 07.1987
Master's Degree - Public Administration and Healthcare Management
Portland State University
Bachelor's Degree - Health Education and Public Health
Portland State University
Associate Degree - Respiratory Therapy
Mt. Hood Community College
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