Charles " Chuck" Warren II

Climate Control of Kentucky

08.2007 - Current

Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
Developed strong team dynamics, fostering a positive work environment for all staff members.
Mentored and trained new employees to ensure consistent service standards across the team.
Checked incoming orders and organized new stock.
Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Trained other employees on how to operate scanners for inventory counts.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Scheduled and oversaw maintenance, repair and installation activities.
Utilized proper tools and materials to adhere to safety guidelines.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.