Charles (Cj) Williams
Bixby,Oklahoma
Summary
Dynamic professional with extensive experience as a Certified Damage Investigator at USIC Locating Services, skilled in detailed report writing and effective communication. Proven ability to conduct thorough investigations and train new staff, ensuring ethical practices and due diligence in all operations. Calm under pressure, adept at managing crisis situations with composure.
Overview
6
6
years of professional experience
Work History
Certified Damage Investigator
USIC Locating Services
Broken Arrow, OK
11.2021 - Current
- Conducted thorough investigations on underground utility locations using advanced locating equipment.
- Collaborated with field teams to resolve discrepancies in locating and mapping utilities.
- Trained new investigators on best practices for utilizing locating technology and equipment.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
911 Emergency Dispatcher
Creek County Sheriff's Office
Sapulpa, OK
12.2020 - 11.2021
- Monitored emergency calls and assessed urgency to prioritize dispatch actions.
- Communicated vital information to first responders, ensuring prompt service delivery.
- Utilized computer-aided dispatch systems to log incidents and track response units.
- Coordinated with law enforcement, fire departments, and medical services for effective response operations.
- Maintained accurate records of all calls and responses for compliance and reporting purposes.
- Provided support to callers during crises, offering reassurance and critical guidance until help arrived.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Correctional Officer
Oklahoma Department Of Corrections
Boley, OK
11.2019 - 12.2020
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of living quarters and common areas for contraband.
- Responded swiftly to incidents, de-escalating situations and ensuring compliance with protocols.
- Documented daily activities, incidents, and interactions accurately in reports.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Completed intake paperwork, fingerprints, and searches.
Education
Okemah High School
Okemah, OKSkills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Due diligence
- Calm in crisis situations
- Communication
- Records handling
- Report writing
Timeline
Certified Damage Investigator
USIC Locating Services
11.2021 - Current
911 Emergency Dispatcher
Creek County Sheriff's Office
12.2020 - 11.2021
Correctional Officer
Oklahoma Department Of Corrections
11.2019 - 12.2020
Okemah High School