Charles Carraway
Dallas,TX
Summary
Reliable worker with strong mechanical aptitude and a willingness to learn. Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Overview
15
15
years of professional experience
Work History
Asset Protection Associate
Walmart Distribution Center
08.2021 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Trained and assisted 10 new team members in technical, physical and interpersonal aspects of job.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Operated scanning equipment to track orders and shipments.
Trainer
Amazon
05.2020 - 08.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Prepared, boxed and staged outgoing shipments.
- Inspected finished products for quality and adherence to customer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Consistently lifted materials weighing as much as 50 pounds
- Monitored participant workflow and behaviors throughout training process.
- Analyzed team performance and identified opportunities for additional training.
- Educated clients on proper use of products and systems.
- Mentored new hires, resulting in stronger staff development and increased productivity
- Analyzed team performance and identified opportunities for additional training
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
Supervisor
Home Depot Distribution Center
08.2018 - 07.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Packed items into appropriate containers for shipment.
- Transported goods between warehouse locations according to shipment and storage needs.
- Monitored production schedule to keep proper amount of inventory on hand.
- Manually counted Number of picked and packaged orders for any loss.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Unloaded materials and goods at designated locations for best project availability.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double-checked cargo inventories and documentation for accuracy.
- Worked with vendor representatives to resolve damaged shipments and item shortages.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Placed, tagged and secured merchandise in diverse designated areas.
- Maintained accurate computer records , including materials weights, bill amounts and identified variances.
- Coordinated warehouse organization scheme and product placements.
- Worked with inventory managers and unloaders to plan deliveries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked and prepared quarterly reports to present to leadership.
- Interviewed, hired and trained new employees for production positions.
- Monitored workflow to improve employee time management and increase productivity.
Certified Forklift Operator
Sterling Personnel
10.2017 - 07.2018
- Unloaded trucks and rail cars and moved materials to staging area.
- Worked in a team environment to maintain high levels of productivity.
- Completed inventory cycle counts as needed.
- Placed loads in the optimal manner to maximize efficiency of work.
- Removed orders from storage, wrapped and staged for shipments.
- Transported goods between warehouse locations according to shipment and storage needs.
- Picked up incoming stock and delivered materials to designated locations.
- Selected products from specific locations based upon customer orders.
- Entered information regarding each package into the company computer system.
- Safely operated all warehouse equipment, including forklifts and pallet jacks.
- Unloaded trucks as soon as they arrived with deliveries.
- Utilized an RF scanner to pick items to the proper bins.
Supervisor of Operations
ECS Refining Inc
07.2016 - 10.2017
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Loaded products weighing up to 50 pounds onto trailers for delivery.
- Loaded and unloaded pieces into boxes for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Collaborated with third-party vendors to implement a new system.
- Installed software, modified and repaired hardware and resolved technical issues.
- Met and exceeded company sales and productivity goals for timely period.
- Resolved problems with malfunctioning products.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed systems to track and log work issues.
Lead
Staffmark Temp
06.2014 - 08.2016
- Scanned documentation and entered into the database.
- Added new material to file records and created new records.
- Built a motivated warehouse team of 12 well-trained staff.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Picked up incoming stock and delivered materials to designated locations.
- Conducted monthly inventories of materials on the work floor.
- Estimated weights, heights and centers of balance to make precise placements.
Supervisor
City of Dallas
02.2013 - 09.2015
- Supervised the cleaning, maintenance and care of building and grounds.
- Coordinated special projects and managed schedules.
Outside Sales Manager
Reliant Energy
07.2008 - 08.2013
- Developed standard operating procedures for all administrative employees.
- Provided complete meeting support including preparing materials and taking notes.
- Sourced vendors for special project needs and negotiated contracts.
- Developed standard operating procedures for all administrative employees.
- Recruited and hired qualified candidates for vacant and new positions.
- Created reports and presentations.
- Coordinated special projects and managed schedules.
- Met challenging quotas for productivity and accuracy of work.
- Developed a comprehensive training program for new sales associates.
- Planned and directed staff training and performance evaluations.
- Trained all incoming sales team members.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Coordinated between billing department and customers to resolve problems.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Wrote and performed complex component tests.
- Planned and evaluated results of analysis, modeling and experiments.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Evaluated consumer reports on a monthly basis.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Finalized sales deals and contracts.
- Trained staff on how to close sales in field.
- Created efficient routes for outside salesman.
- Followed up with customers about customer service.
- Prepared sales presentations for clients showing success and credibility of products.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 25 employees.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
High School Diploma -
Franklin D. Roosevelt
TX1998
Skills
- Strong verbal communication
- Team liaison
- Staff development
- Sales and contact reports
- Fast learner
- Current Forklift Certification
- Certified Pallet Jack Operator
- Computer-savvy
- Powerful negotiator
- Project management
- Flexible
- Dedicated team player
- Promotional Marketing
- Sales
- Customer Service Experience
- Skilled in call center operations
- Shipping and receiving professional
- Credit card processing
- Self-motivated
- Team leadership
- Data management
- Word processing
- Warehouse and manufacturing operations
- HAZMAT training
- Physically fit and agile
- Extremely organized
- Conflict resolution
- Advanced Excel spreadsheet functions
- Works well under pressure
- Customer Service
- Leadership
- New Business Development
- Orientation and Onboarding
- Management Consultation
- Microsoft Excel
- Time Management
- Employee Performance Reviews
Timeline
Asset Protection Associate
Walmart Distribution Center
08.2021 - Current
Trainer
Amazon
05.2020 - 08.2021
Supervisor
Home Depot Distribution Center
08.2018 - 07.2021
Certified Forklift Operator
Sterling Personnel
10.2017 - 07.2018
Supervisor of Operations
ECS Refining Inc
07.2016 - 10.2017
Lead
Staffmark Temp
06.2014 - 08.2016
Supervisor
City of Dallas
02.2013 - 09.2015
Outside Sales Manager
Reliant Energy
07.2008 - 08.2013
High School Diploma -
Franklin D. Roosevelt
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