Charlese Brooks
Columbus
Summary
Adept at enhancing workplace safety and team performance, I leveraged my patrolling expertise and exceptional verbal communication at Allied Universal Security Services to collaborate effectively with law enforcement, significantly improving security measures. My proactive approach and strong work ethic have consistently contributed to achieving and surpassing employer goals.
Overview
9
9
years of professional experience
Work History
Security Guard
Allied Universal Security Services
12.2022 - Current
- Collaborated with local law enforcement when necessary to enhance security measures.
- Reported incidents and hazards to management for appropriate action.
- Responded to alarms and emergencies to maintain order and safety.
- Inspected and secured entry points to prevent unauthorized access.
- Conducted regular patrols to deter and detect any suspicious activities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Picking Lead
PSEB Warehouse
11.2020 - 12.2022
- Collaborated with team members to meet daily picking goals and deadlines.
- Monitored stock levels to help prevent shortages and ensure availability.
- Handled product returns and exchanges according to company policies.
- Led team in organizing and prioritizing daily picking tasks.
Order Processing Specialist
Waxman Industrial Group
08.2019 - 11.2020
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
Bra Specialist
Victoria Secret
08.2018 - 08.2019
- Conducted comprehensive bra fittings for customers, ensuring accurate measurements and proper sizing.
- Collaborated with team members to create visually appealing merchandise displays that attracted potential buyers.
- Enhanced store sales by effectively cross-selling complementary items and suggesting appropriate upsells.
- Responded to phone inquiries courteously while accurately noting customer information for follow-up communication or appointments.
Packer
Zulily Warehouse
01.2018 - 08.2018
- Loaded boxes onto pallets for shipment.
- Packed items securely for safe transport.
- Inspected products for quality before packing.
- Labeled packages clearly for easy identification.
Returns Lead
DHL Supply Chain
09.2017 - 04.2018
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Developed training materials for new hires, contributing to higher retention rates among Returns team members.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues
Server/Cashier
Boston Market
09.2016 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Shift Lead
Party City
10.2015 - 09.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Fort Hayes Arts And Academic School
Columbus, OH05.2017
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
Timeline
Security Guard
Allied Universal Security Services
12.2022 - Current
Picking Lead
PSEB Warehouse
11.2020 - 12.2022
Order Processing Specialist
Waxman Industrial Group
08.2019 - 11.2020
Bra Specialist
Victoria Secret
08.2018 - 08.2019
Packer
Zulily Warehouse
01.2018 - 08.2018
Returns Lead
DHL Supply Chain
09.2017 - 04.2018
Server/Cashier
Boston Market
09.2016 - 09.2017
Cashier/Shift Lead
Party City
10.2015 - 09.2016
High School Diploma -
Fort Hayes Arts And Academic School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Ravynn JacksonRavynn Jackson
Neuro Rehab Coach at Ohio Health Neuro Transitional CenterNeuro Rehab Coach at Ohio Health Neuro Transitional Center