Charlesetta Cowns
Cincinnati,OH
Summary
Dedicated housekeeping professional with strong skills in chemical handling, customer service, and inventory management. Proven ability to enhance guest satisfaction and maintain high cleanliness standards.
Overview
7
7
years of professional experience
Work History
EVS Technician
University Of Cincinnati Hospital
Cincinnati, OH
12.2024 - Current
- Operated and maintained cleaning equipment to ensure optimal sanitation standards.
- Conducted routine inspections of facilities to identify and resolve cleanliness issues.
- Assisted in training new staff on safety protocols and sanitation procedures.
- Collaborated with departments to schedule and prioritize cleaning tasks efficiently.
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
Housekeeping and Laundry Attendant
West Park Aventura
Cincinnati, OH
10.2023 - Current
- Performed routine cleaning and sanitization of guest rooms, ensuring high standards of cleanliness.
- Operated commercial laundry equipment, efficiently processing linens and towels for timely delivery.
- Managed inventory of cleaning supplies, restocking as needed to maintain workflow efficiency.
- Assisted in training new staff on cleaning protocols and safety procedures to enhance team performance.
Housekeeping Supervisor
Cincinnati Marriott Rivercenter
Covington,KY
07.2019 - 10.2023
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to quality standards.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing procurement processes.
- Implemented quality control checks to maintain high guest satisfaction ratings.
- Conducted regular inspections of guest rooms and public areas for compliance with brand standards.
- Led initiatives to streamline workflows, reducing turnaround time for room preparation and servicing.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
High School Diploma -
Western Hills High
Cincinnati, OH05-1996
Skills
- Chemical handling
- Mopping and sweeping
- Laundry expertise
- Room inspections
- Initiative-taking
- Cleaning techniques
- Dusting surfaces
- Carpet cleaning
- Polishing furniture
- Waste disposal
- Window washing
- Restocking supplies
- Sanitization procedures
- Customer service
- Vacuuming and sweeping
- Folding clean laundry
- Cleaning bathrooms
- Sorting and washing laundry
- Customer service-focused
- Dusting furniture
- Window cleaning
- Supply inventory management
- Inventory management
- Turndown service
- Maintenance reporting
- Multitasking and prioritizing
- Relationship building
Timeline
EVS Technician
University Of Cincinnati Hospital
12.2024 - Current
Housekeeping and Laundry Attendant
West Park Aventura
10.2023 - Current
Housekeeping Supervisor
Cincinnati Marriott Rivercenter
07.2019 - 10.2023
High School Diploma -
Western Hills High