Charles Fitzgerald Wilson

• Conducted classroom training for new drivers.
• Health and Welfare Coordinator.
• Safety Representative.
• Ensured adherence to company policies regarding handling of hazardous materials such as chemicals.
• Assisted management team in developing safety and welfare strategies.
• Tracked all incoming deliveries from vendors ensuring accuracy against diads.
• Administered and coordinated emergency procedures.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Maintained a positive working relationship with other departments within the organization.
• Managed daily operations of the stewarding department including personnel, purchasing, budgeting and scheduling.
• Provided guidance to stewards in all aspects of their job duties including stocking shelves and running dishwashers efficiently.
• Organized monthly staff meetings to discuss performance goals, safety issues, changes in policies or procedures.
• Initiated training programs for new staff members.

Led onboarding sessions to educate new hires on warehouse safety procedures.

• Facilitated productive collaboration between customers and staff across different levels.
• Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
• Implemented cost-saving measures such as route optimization for shipments.
• Created reports to track shipment progress, delivery times, and costs associated with transport.
• Responded promptly to emergency situations involving vehicles or personnel on the roadways.
• Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
• Stayed up-to-date on changing local roads and construction areas that may affect routes.
• Delivered exceptional customer service by responding to inquiries regarding products and services.
• Managed inventory levels during deliveries by verifying load counts against shipping manifests.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Maintained accurate records of goods delivered and collected payments as required.
• Resolved customer complaints related to shipping issues or delays in transit times.
• Communicated regularly with dispatch regarding any delays or issues encountered on routes.

US NAVY/POSTAL CLERK 1986-2006

• Led Protestant services on board ship as Command Lay Leader
• Utilized data analytics tools to identify areas for improvement in existing logistics systems.-2006
• Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
• Collaborated with other departments to develop strategies that align with company objectives.
• Developed and managed logistics strategies to improve the efficiency of operations.
• Ensured compliance with government regulations related to freight forwarding activities.
• Maintained high standards of internal and external customer service.
• Led and managed projects to support logistics efforts and plans.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
• Coordinated with freight forwarders to expedite international shipments.
• Identified and resolved shipping and packaging errors.
• Collaborated effectively in cross-functional team-oriented environment.
• Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
• Monitored inventory levels and initiated re-stocking processes when necessary. Managed all aspects of merchandise handling including receiving, storing, packing, and shipping.
• Ensured compliance with company policies, procedures, safety regulations and applicable laws.