Charles Jackson Vicars
Peer Support Specialist
San Antonio
Summary
Dedicated Customer Service professional with knowledge of assistance delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer satisfaction. Well-versed in working with stressed, and agitated individuals in need of supportive guidance to navigate life's issues. Effective at operating within department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work History
Removal Technician
Dependable Mortuary Service
San Antonio, TX
01.2020 - Current
- Caring funeral professional driven to deliver exceptional and professional service to families in need.
- Committed to the caring and sensitive service of removing decedents from private homes, hospitals, nursing homes, and county morgues.
- Using empathy and compassionate communication skills to gather necessary vital statistics information.
- Drove vans and operated all equipment in a safe manner.
- Prepared remains for cremation and embalming.
Operations Manager
Pat O’Brien’s of Texas
San Antonio
01.2009 - 01.2019
- Responsible for ordering alcohol, glassware, and miscellaneous equipment, daily tracking of inventory usage in five bar areas, production of large batches of cocktails (including a 350-gallon tank of Hurricane), scheduling and supervising 75 employees, ensuring customer satisfaction, and daily operation of bar and restaurant.
Member Relations Specialist
USAA
San Antonio
01.2008 - 01.2010
- Responsible for providing policy service to members for existing auto and property policies requiring licensure
- Duties included multi-state compliance with Department of Insurance regulations, maintaining auto, renters, and valuable personal property insurance policies, Consumer Loan Applications, and building complete financial relationships with members and the company's financial products
- Provided exemplary customer service in a computerized call-center environment
- Completed all licensing requirements for 35 states.
Store Manager
Blockbuster Inc
San Antonio
01.2006 - 01.2008
- Responsible for ensuring daily operations of a video and video game rental store, including daily bank deposits, receiving and distribution of inventory from a multitude of vendors, maintaining inventory, processing online video requests, employee scheduling, interviewing and hiring employee candidates, controlling cost and inventory price changes as delegated by company, as well as complete customer satisfaction by adhering to company SOP.
Print and Broadcast Journalist
United States Army Reserves
New Orleans, LA
09.1999 - 10.2003
- CPL Mobile Public Affairs Detachment
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Responsible for inspection, and maintenance of unit’s vehicles and specialized equipment.
- Unit leader responsible for movement/deployment readiness and activation, driving instructor, and upholding military standards and conduct.
Combat Engineer (12B)
United States Army
01.1989 - 04.1995
- SPC/CPL Veteran of Operations Desert Shield, Desert Storm, Provide Comfort
- Directed installation and removal of explosive devices in combat operations areas, often working under time constraints and in volatile geographic areas.
- Heavy equipment operator, driving instructor of tracked and heavy wheeled vehicles, and maintenance of those vehicles.
- Wheeled vehicle team leader and project leader for missions involving supply distribution, hazardous and explosive material transport, and upholding military standards and conduct
- Recipient of three Army Commendation Medals.
Education
Associate degree - Licensed Chemical Dependency Counselor
San Antonio College
San Antonio, TX 03.2019 - 12.2022
Bachelor’s Degree - Criminology/Psychology
Texas A & M University
Kingsville, TX 01.2000 - 12.2003
Associate degree - Computer-Aided Drafting And Design
Southeast College of Technology
New Orleans, LA 01.1998 - 05.1999
Skills
Guest interaction
Quality assurance
Self-direction
Maintaining equipment
Assessing risks
Identifying hazards
Inventory management
Natural leader
References
- Miranda Gonzales 479-719-4994 Direct Supervisor
- Regina Fletcher 210-889-5165 Colleague
- Melissa Howard 210-852-0344 Colleague
Timeline
Removal Technician
Dependable Mortuary Service
01.2020 - Current
Associate degree - Licensed Chemical Dependency Counselor
San Antonio College
03.2019 - 12.2022
Operations Manager
Pat O’Brien’s of Texas
01.2009 - 01.2019
Member Relations Specialist
USAA
01.2008 - 01.2010
Store Manager
Blockbuster Inc
01.2006 - 01.2008
Bachelor’s Degree - Criminology/Psychology
Texas A & M University
01.2000 - 12.2003
Print and Broadcast Journalist
United States Army Reserves
09.1999 - 10.2003
Associate degree - Computer-Aided Drafting And Design
Southeast College of Technology
01.1998 - 05.1999
Combat Engineer (12B)
United States Army
01.1989 - 04.1995