Charles Kevin Castleberry
St. Louis
Summary
Proven leader, adept in cash handling and decision-making, enhanced team performance through effective training and motivation. Fostered a customer service-focused environment, securing a loyal clientele by delivering exceptional service. Excelled in managing high-volume events, demonstrating a results-driven approach with a blend of hard and soft skills.
Overview
14
14
years of professional experience
Work History
Bartender
LM Services/Union Station Grand Hall
St. Louis , MO
10.2024 - 08.2026
- Researched current industry trends to implement new cocktail recipes, attracting a diverse clientele.
- Created diverse cocktail options to enhance customer experience., beer, and wine following house recipes and service standards.
- Recommended drinks to customers, contributing to increased overall sales volume.
- Developed rapport with regular patrons fostering loyal customer base.
- Provided excellent service to customers, resulting in repeat business.
- Created inviting atmosphere through friendly interaction with customers.
- Maintained clean, organized bar to enhance overall customer satisfaction and experience.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
Shift Manager
Just John Nightclub
St Louis
08.2017 - 09.2024
- Resolved escalated customer issues, showcasing problem-solving skills and commitment to company values.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to enhance team integration and performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensured employees remained productive and focused on tasks to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Bartender
Nadine’s Gin Joint
St Louis
02.2013 - 08.2017
- Served high customer volumes during special events, nights, and weekends, enhancing guest experiences and contributing to positive event atmosphere.
- Performed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory, ensuring smooth operations and financial accuracy.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Cultivated loyal clientele through outstanding service and engaging conversations, fostering repeat business and positive word-of-mouth.
Education
Musical Theatre
Webster University
Webster Groves, MOMusic
Culver Stockton College
Canton, MoHigh School Diploma - General Education
Sikeston Sr. High School
Sikeston, MOSkills
- Drink presentation
- Safe beverage service
- Menu development
- Cash Handling
- Customer engagement
- Service excellence
- Employee Training
- Team development
- Team coordination
- Decision-Making
- Effective communication
- Time management
- Critical thinking
Timeline
Bartender
LM Services/Union Station Grand Hall
10.2024 - 08.2026
Shift Manager
Just John Nightclub
08.2017 - 09.2024
Bartender
Nadine’s Gin Joint
02.2013 - 08.2017
Musical Theatre
Webster University
Music
Culver Stockton College
High School Diploma - General Education
Sikeston Sr. High School