Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles L. Diggins II

Helena,AL

Summary

Dynamic Customer Service Representative with proven expertise at Full Moon Restaurant, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in proficient programming and data entry, I thrive in high-pressure environments, consistently delivering satisfactory outcomes for both clients and the organization.

Overview

2026
2026
years of professional experience

Work History

Member of High School Marching Band

McAdora
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to
  • Elected Lead Percussionist

Member of The Purple Marching Machine Band

Miles College
05.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Full Moon Restaurant
01.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

B.S. - Computer Science/ Artificial Intelligence

Miles College
Fairfield, AL
05.2028

High School Diploma - General Studies

McAdora High School
Calera, AL
05.2024

Skills

    Proficient Programming and Computer Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Member of The Purple Marching Machine Band

Miles College
05.2024 - Current

Customer Service Representative

Full Moon Restaurant
01.2023 - 05.2024

Member of High School Marching Band

McAdora

B.S. - Computer Science/ Artificial Intelligence

Miles College

High School Diploma - General Studies

McAdora High School

Similar Profiles

  • Jimmy LyonsJimmy Lyons

    Highland High School Marching Band at Amy ArnettHighland High School Marching Band at Amy Arnett

  • Ileana VelasquezIleana Velasquez

    High school student in marching band at Medina Valley Independent School DistrictHigh school student in marching band at Medina Valley Independent School District

  • Ileana VelasquezIleana Velasquez

    High school student in marching band at Medina Valley Independent School DistrictHigh school student in marching band at Medina Valley Independent School District

  • Jonathan HohenseeJonathan Hohensee

    Drum Major - Tomball High School Marching Band at Gordan Janda - Director of BandsDrum Major - Tomball High School Marching Band at Gordan Janda - Director of Bands

CREATE PROFILE
Charles L. Diggins II