Charles L. Wright

Collaborated with sales, marketing and support teams to launch products on time and within budget.
Coordinated Feature planning for execution with team members and team leads.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work. Coordinated with software developers to create custom applications and trackers to achieve client goals.

• Global product manager for automotive market intelligence products
• Successfully managed three products for four different segments within automotive industry
• Responsible for overall product strategy and development, which includes value, usability , feasibility and viability
• Collaborate with all stakeholders across 12 markets in 5 continents
• Key Accomplishments
• Continuous Innovation fostered in Team, Products and Process that exceeded current customer needs
• Protected and increased revenue over last 12 months reaching high of 20+million
• Successful relaunched product TCO (Total Cost of Ownership) created in 2006 for Brazil and Mexico market
• Additional increase in revenue with potential of 5+million pending
• Increased support and visibility in performance across all markets.

• Collaborate with all business units to implement technology solutions in cost efficient way saving 20% in cost.
• Provided direct and compiled feedback to all parties related to information stored from loan-level case information to measure success.
• Collaborate with Senior Leaders on trends and best practice solutions
• Intermediary for all Secondary Marketing objectives for Lock Desk.

• Recruited to launch new center in Philippines and lead all training initiatives for team of 134 team members
• Supervised both onshore and offshore representatives in pre-foreclosure and pre-sale review
• Duties encompassed training and development, performance management, and execution of disciplinary action
• Key Accomplishments
• Performed research and needs-analysis for training offshore teams with challenge of language barrier and cultural differences
• Designed training materials to suit/adapt targeted audiences on how to process U.S
• Foreclosures
• Coordinated production of training materials and delivered training for 6 months in Philippines
• Identified and conducted training trainer to certify other trainers in delivery of content
• Developed measures to identify performance strength, such as: achievement tests, questionnaires, simulations, interviews and performance checklists
• Created workflow analysis that included review and audit structure to ensure error ratio was at 98%
• In 2011, team exceeded goal with error ratio of 99.3%
• Assisted in development of new Pre-foreclosure review processing system PFA
• Maintained professional relationship with over 300 Private Investors

• Started and ran professional processing company
• Managed all aspects of operations: business development, marketing and finance, and human resources
• Key Accomplishments
• Built client base to 200 clients processing over $60 million month
• Originated over 10.2 million in loans
• Assisted with creations of Situs development project

• Wholesale Centralized Lock Desk
• Assisted in reduction of operational losses by controlling and reducing pricing variances less than 1%
• Effectively coached team of 25 Pricing Specialists and supported deployment of Retail and Wholesale Centralized Lock Desks
• Key Accomplishments
• Created and maintained positive relationships with internal and external business partners
• Successful Deployment of centralized Lock Desk
• Designed pricing manual procedures
• Financial Competencies