Charles L. Wright
Senior Product Consultant
Detroit,MI
Summary
Systematic Product Expert with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Strategic planner and problem-solver with in-depth understanding of SaaS products. Ready to offer a decade of experience and take on a dynamic new position. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
23
23
years of professional experience
1
1
Certificate
1
1
year of post-secondary education
Work History
Senior Product Owner
Delta Dental Of MI
Farmington Hills, MI
07.2022 - Current
- Leveraged over 5 years of experience to deliver consistent, on-time product releases while ensuring compliance with regulatory requirements, enhancing stakeholder satisfaction and aligning outcomes with strategic business objectives.
- Built collaborative relationships across the organization, facilitating effective communication and decision-making among diverse stakeholders regarding compliance and policy adherence.
- Developed and deployed innovative features that met regulatory standards, aligning with customer needs and enhancing product offerings through meticulous backlog management and user story development.
- Utilized agile principles, including sprint facilitation and backlog prioritization, to streamline project workflows and improve team efficiency while maintaining compliance with industry regulations.
- Conducted regular audits of product documentation and processes to ensure alignment with regulatory guidelines, leveraging tools like JIRA and Confluence for comprehensive tracking.
- Employed strong analytical skills to identify compliance-related challenges and resolve issues efficiently, ensuring seamless integration of new features within regulatory frameworks.
Product Manager
JATO Dynamics
Detroit, MI
03.2019 - 03.2022
- Global product manager for automotive market intelligence products
- Successfully managed three products for four different segments within automotive industry
- Responsible for overall product strategy and development, which includes value, usability , feasibility and viability
- Collaborate with all stakeholders across 12 markets in 5 continents
- Key Accomplishments
- Continuous Innovation fostered in Team, Products and Process that exceeded current customer needs
- Protected and increased revenue over last 12 months reaching high of 20+million
- Successful relaunched product TCO (Total Cost of Ownership) created in 2006 for Brazil and Mexico market
- Additional increase in revenue with potential of 5+million pending
- Increased support and visibility in performance across all markets.
Product Owner
United Shore Financial
Troy, MI
07.2012 - 03.2019
- Collaborate with all business units to implement technology solutions in cost efficient way saving 20% in cost.
- Provided direct and compiled feedback to all parties related to information stored from loan-level case information to measure success.
- Collaborate with Senior Leaders on trends and best practice solutions
- Intermediary for all Secondary Marketing objectives for Lock Desk.
Operations Supervisor
JP Morgan Chase & Company
Florence, SC
12.2010 - 08.2011
- Recruited to launch new center in Philippines and lead all training initiatives for team of 134 team members
- Supervised both onshore and offshore representatives in pre-foreclosure and pre-sale review
- Duties encompassed training and development, performance management, and execution of disciplinary action
- Key Accomplishments
- Performed research and needs-analysis for training offshore teams with challenge of language barrier and cultural differences
- Designed training materials to suit/adapt targeted audiences on how to process U.S
- Foreclosures
- Coordinated production of training materials and delivered training for 6 months in Philippines
- Identified and conducted training trainer to certify other trainers in delivery of content
- Developed measures to identify performance strength, such as: achievement tests, questionnaires, simulations, interviews and performance checklists
- Created workflow analysis that included review and audit structure to ensure error ratio was at 98%
- In 2011, team exceeded goal with error ratio of 99.3%
- Assisted in development of new Pre-foreclosure review processing system PFA
- Maintained professional relationship with over 300 Private Investors
Owner
J&W Mortgage Services
Florence, SC
12.2008 - 01.2010
- Started and ran professional processing company
- Managed all aspects of operations: business development, marketing and finance, and human resources
- Key Accomplishments
- Built client base to 200 clients processing over $60 million month
- Originated over 10.2 million in loans
- Assisted with creations of Situs development project
Lock Desk Manager
Washington Mutual
Novi, MI
04.2003 - 06.2008
- Wholesale Centralized Lock Desk
- Assisted in reduction of operational losses by controlling and reducing pricing variances less than 1%
- Effectively coached team of 25 Pricing Specialists and supported deployment of Retail and Wholesale Centralized Lock Desks
- Key Accomplishments
- Created and maintained positive relationships with internal and external business partners
- Successful Deployment of centralized Lock Desk
- Designed pricing manual procedures
- Financial Competencies
Education
Real Estate
Real Estate School of South Carolina
Columbia South Carolina 08.2008
High School Diploma -
Southfield High School
Southfield, MI06.1999
Associate of Arts - Business Management
Schoolcraft College
Livonia, MI 01.2025 - Current
Skills
- Product Management
- Agile Methologies
- Stakeholder Engagement
- Regulatory Compliance
- Product Vision and Strategy Ownership
- JIRA, Atlassian, Rally, Confluence
- Cross-Functional Coordination
- Documentation Management
- Administrative Management
- Hiring and Onboarding
- Financial Statement Review
- Feature Development
- Flexible Work Schedule
Certification
- Scaled Agile Framework Certified Safe 5 PO/PM
Timeline
Associate of Arts - Business Management
Schoolcraft College
01.2025 - Current
Senior Product Owner
Delta Dental Of MI
07.2022 - Current
Product Manager
JATO Dynamics
03.2019 - 03.2022
Product Owner
United Shore Financial
07.2012 - 03.2019
Operations Supervisor
JP Morgan Chase & Company
12.2010 - 08.2011
Owner
J&W Mortgage Services
12.2008 - 01.2010
Lock Desk Manager
Washington Mutual
04.2003 - 06.2008
Real Estate
Real Estate School of South Carolina
High School Diploma -
Southfield High School