Summary
Overview
Work History
Education
Skills
Workrelatedskillset
References
Timeline
Generic

Charleslyn Guilbeaux

Westlake,LA

Summary

To obtain a long-term challenging career within a great company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

CSR/ASR-VACCN/Optum

Sierra 7
01.2021 - Current
  • Provide Stellar Customer Service to Veterans and Providers while scheduling appointments for a broad scale of care on behalf of The Department of Veteran Affairs
  • Work in call center environment receiving inbound and making outbound calls to insure each call is authenticated in compliant with HIPAA
  • Update spread sheet daily upon completion of assigned task as well has update Veterans' profiles if needed when contacted
  • Update Caremark database with Prescription authorization
  • Provide approved authorization to Facilities and Providers once appointments are scheduled and Review claims for providers, while checking the veteran's eligibility
  • Evaluate referrals to fullest extent to assure Veteran can get the care needed while using resources available starting with: Initial research, obtaining the Veteran's preferences, provider location, and correct care of service requested
  • Build repour with Veterans providing a friendly secure environment so they are comfortable with providing personal and confidential information
  • Assisting team members using experience and knowledge provided through training if requested

Data Specialist

Trust HCS
01.2018 - 01.2020
  • Provide Stellar Customer Service to Patients and Providers while scheduling appointments
  • Work in call center environment receiving inbound and making outbound calls to insure each call is authenticated in compliant with HIPAA.

Appointment Scheduler/Insurance Verification Clerk

The Eye Clinic
01.2017 - 01.2019
  • Work in call center environment receiving inbound and making outbound calls to insure each call is authenticated in compliant with HIPAA
  • Make appointments for patients. Make sure that doctors schedule was not over booked.

Postal Carrier

US Postal Service
01.2016 - 01.2017
  • Sorted and delivered mail and packages.

Office Clerk

Calcasieu Parish Police Jury
01.2007 - 01.2017
  • Answered phones, made sure inventory was correct, ACCT PAYABLE/RECEIVABLE.

Education

Medical Office Assistant -

Academy of Acadiana
Lake Charles, LA
01.2017

Sam Houston High School
Lake Charles, LA
01.1991

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Problem-solving abilities
  • Conflict Resolution
  • Microsoft Outlook

Workrelatedskillset

  • Superior Telephone Etiquette
  • Accurate Data Entry
  • Appointment Scheduling
  • Filing
  • Medical Records Management
  • Office Correspondence
  • Computer Skills
  • Microsoft Word
  • Medisoft Training
  • Fax
  • Copy
  • 10 Key
  • Billing and Collections
  • Accounts Receivable
  • Accounts Payable
  • Medical Insurance Knowledge
  • Communication and Interpersonal Skills
  • Extensive Customer Service Skills

References

Available Upon Request

Timeline

CSR/ASR-VACCN/Optum

Sierra 7
01.2021 - Current

Data Specialist

Trust HCS
01.2018 - 01.2020

Appointment Scheduler/Insurance Verification Clerk

The Eye Clinic
01.2017 - 01.2019

Postal Carrier

US Postal Service
01.2016 - 01.2017

Office Clerk

Calcasieu Parish Police Jury
01.2007 - 01.2017

Medical Office Assistant -

Academy of Acadiana

Sam Houston High School
Charleslyn Guilbeaux
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