Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Surfing
Timeline
Generic

Charles (Max) Egerton

Wilmington,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Very easy to work with and learn from while open to learning more at any and all possibilities. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Surfboard and Fiberglass Repair

Self Employed
01.2015 - Current
  • Utilized a dremel,planer, and sander for all brake down work and surfboard rail shaping
  • Measured and cut materials into proper sizes and shapes, using adequate tools in order to complete repair
  • Cured materials by setting materials at room temperature, placing under heat lamps and baking in ovens.
  • Hand shaped surfboards from scratch and finishing boards with all necessary symmetrical dimensions to completion of product.
  • Sprayed chopped fiberglass, resins and catalysts onto prepared molds or dies, using pneumatic spray guns with chopper attachments.
  • Pressed layers of saturated mat or cloth into place on molds, using brushes or hands.
  • Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
  • Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written as I am the guy that all of my friends and colleges will refer to fr a board repair around town.

Apprentice Auto Mechanic

Streets And Sons Tire And Auto
05.2023 - 08.2023
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Product Specialist, Media Management

Frogglez Goggles
06.2022 - 07.2023
  • Continually expanded knowledge of Frogglez patented neoprene goggle strap product line.
  • Researched product's technical specifications and accurately communicated information vocally and visually.
  • Worked with many clients who's children have special needs as our product was directed at children with sensory issues that would normally not like goggles due to the irritable rubber strap and uncomfortable designs.
  • Assisted with demonstrations for our Neoprene strap and tempered glass dive mask to showcase functionality and to offer solutions for faults in our deigns.
  • Suba Dive certified to help product test.
  • Liaised between customers and manufacturing to design new product.
  • Created database of all equipment models and serial Numbers.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Monitored product performance among a variety of volunteers to identify potential issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Tested new product and hardware prior to deployment.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of product improvement and changes.
  • Product photography and media management including package design. Fully qualified in adobe and microsoft.

Sales Associate, Surf Shop

17th Street Surf Shop
05.2020 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Repaired surfboards, qualified to work with all fiberglass.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Kept customers informed of status of pending or in-process work orders and warranty repair items.

Kayak Guide

Swansboro Paddle Boarding And Kayaking
06.2019 - 08.2019
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues while out in the intercostal waterway.
  • Knowledgeable enough about my environment to not only keep my clients safe but educate them on the proper precautions with sea life and navigation of the Intercostal waterway.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Built personal relationships with guests to promote positive experiences. Was often referred to customers friends as "the guide to have".
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Worked closely with management staff to create new and lucrative tours.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Guided groups of up to 20 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.

Sales Associate, Surf Shop

South Swell Surf Shop
11.2015 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.

Education

Bachelor of Arts - Major in Communication Studies, Minor in Business

University of North Carolina Wilmington
Wilmington, NC
12.2023

Skills

  • Snowboarding since I was 10, average at least 30 days of snowboarding per year
  • Personable and Easy to Learn from
  • Fluid Dynamics as I am a very easy person to get to know, learn from and work along side well
  • Creative Solutions and Teaching techniques learned through communication major
  • Safety Guidelines and awareness, I understand how crucial it is to stay inside the guidelines and communicate that to my clients
  • Providing Feedback, I am a very straight foreword individual that will not hesitate to communicate when something needs to be addressed
  • Classroom Management Techniques and Learning Styles, I work well with people With special needs
  • Positive Learning Environment, I understand that all people will learn differently and at their own pase
  • Customer Needs Assessments, I am skilled in reading my environment and social ques very easily and so i will never cross someones boundaries if they are seeking instruction
  • Program Promotion and event planning as i have conducted multiple surf competitions
  • Creative Thinking, I am an event planner and team organizer as I have done a lot with UNCW Surf Team and Club
  • Mentor Athletes, I am not only an ex professional athlete but I have had major opportunity to learn under those more talented than me
  • Daily Facility Operations, I am good in a routine
  • Instructional Techniques, i adapt and instruct based off learning style and riding style in order to be best received by my audience
  • Clinic Planning and Leadership, I have taken part in the running of many surf competitions over the years including some that I have directed myself such as King of the Clubs North surf competition where I hosted every collegiate surf team from the Florida Keys to New York come in town to Carolina Beach,NC
  • Complex Problem-Solving, trained through my communication studies major
  • Lift Safety, Safety Behaviors, and chairlift assistance
  • Weather Tracking and Weather Conditions Knowledge, I am very in tune with the weather patterns as that allows me to track storm swells for surfing
  • Group Leadership, Group Activities: I captained UNCW Surf team to a 2nd place finish at the East Coast Championship for National surfing scholarship association
  • Athletic Training and Motivation, I surfed on a professional tour for the World Surf League until College
  • Equipment Expert and Equipment fitting, I am very well educated when it comes to all things equipment
  • Fine Motor Skills that have been fine tuned over years of snowboarding, surfing, and skating
  • Communication based individual, I have a natural desire and ability to communicate with everyone in my surrounding and more often than not be able to relate with them , learn from the, or teach them something I know

Accomplishments

    Education:

  • Graduated top 10% of my High School Class on honor role.
  • Surfing:

  • Member of the World Surf League, competed on professional circuit from 2017-2019
  • 2nd place East Coast O'Neill Championship 2018
  • 1st overall for short board in the Mid Atlantic region for NSSA 2016, 2017, 2018, 2019
  • Sponsors over the years: Imperial Motion, FCS, Savage Surfboards, 17th Street Surf shop, WRV Surfboards
  • UNCW Surf Team:

  • 2021 King Of Clubs North: College surf club event were every college from New York to the Florida Keys came to attend the event and compete. I directed the contest with the help of some UNCW Surf club members. My jobs included location booking, beach permits, event scaffolding, announcing, scheduled heats, heat construction, announcing and commentating, some judging, award ceremony and concert, noise ordinance, after party and clean up. I also got hospitalized from a car hitting me on a skateboard the day before the event and still followed through with my duties because working hard in rough conditions is a normal thing for me.
  • Captain of the 2023 UNCW Surf Team: We placed 2nd at National Surfing Scholarship Association East Coast Championship
  • Frogglez Goggles

  • Dive Mask, I successfully designed a dive mask that is built with a tempered glass screen using a patented neoprene dive strap from Frogglez Goggles that had to be tested, altered, and reproduced with trial and error until a successful product was produced.
  • Certification:

  • OSHA Certified
  • NC Boating certified
  • SDI Open Water Scuba Diving Certified

Affiliations

World Surf League

National Surfing Scholarship Association

Eastern Surfing Association

University North Carolina Wilmington

  • UNCW Surf Club
  • UNCW Surf Team (Captain)
  • UNCW Skate Club

United States Methodist Church

Appalachia Service Project


Surfing

  

Ever since I was seven years old, surfing has been the Ikigai, or driving force, in my life. The passion I have for surfing has fueled endless hours of training, practice and competition that have qualified me to compete for the World Surfing League and national regional leagues such as the National Surfing Scholarship Association (NSSA), Eastern Surfing Association (ESA), and multiple other series and pro-amateur contests. Competition in these various leagues involves a year-round commitment, requiring a great deal of dedication, travel and practice. Although I have been blessed to have the support of administration, my commitment to the sport and to my academic achievement has left little time for involvement in school-sponsored clubs and organizations. My achievements related to surfing include competitive recognition for numerous East Coast Competitive Surfing titles and the luxury of sponsorships by companies such as Imperial Motion whose clothing and wetsuits I represented and Wilmington’s own Savage Surfboards, whose boards I surf exclusively in all my events.  Surfing has always been a lifeline for me, providing me insight for how I structure myself with my schoolwork, training, social life, relationships and family. As stated by Andy Irons, “I surf because it keeps my life at an even keel; without it I would tip into the oblivion.” Surfing is the biggest part of my identity and is truly what I live for. Surfing has especially allowed me access to the same skill sets that may apply to my snowboarding and skateboarding which has in hand made me very talented at both sports.

Aside from surfing, I am very involved in my local church, Swansboro United Methodist, at which I volunteer around our community with constantly along with taking mission trips such as Appalachia Service Project (ASP) where we go out to the Appalachia Mountains for a week during each summer and rebuild the houses of those in need. 

Timeline

Apprentice Auto Mechanic

Streets And Sons Tire And Auto
05.2023 - 08.2023

Product Specialist, Media Management

Frogglez Goggles
06.2022 - 07.2023

Sales Associate, Surf Shop

17th Street Surf Shop
05.2020 - 06.2022

Kayak Guide

Swansboro Paddle Boarding And Kayaking
06.2019 - 08.2019

Sales Associate, Surf Shop

South Swell Surf Shop
11.2015 - 05.2019

Surfboard and Fiberglass Repair

Self Employed
01.2015 - Current

Bachelor of Arts - Major in Communication Studies, Minor in Business

University of North Carolina Wilmington
Charles (Max) Egerton