Shauna Hurst
Ogden
Summary
Dynamic and detail-oriented professional with extensive experience at Costco Wholesale Corp, excelling in member education and efficient troubleshooting. Proven track record of enhancing member satisfaction through effective communication and relationship building, while leveraging strong sales techniques and meticulous patient record management to drive repeat business and optimize service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail and Rental Technician
Powder Mountain Ski Resort
12.2024 - Current
- Initiated conversation with entering customers to assess their needs promptly.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Assessed customer satisfaction with returned rental products and services.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
- Assisted in developing promotional offers targeting specific demographics or events that generated increased interest in rental services offered by the company.
- Maintained a clean and organized workspace, ensuring safety for staff and customers alike.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Prepared rental agreements, verifying accuracy of information and ensuring compliance with regulations.
National Board Certified ABO & NCLE Optician
Costco Wholesale Corp
01.2016 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain member satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to members.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each member.
- Maintained high standards of cleanliness and orderliness in the store, optimizing member access.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained knowledge of industry shifts and trends, contributing to improved member service.
- Addressed and resolved member concerns promptly, maintaining positive reputation in community.
- Maintained thorough records of member information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Photo Lab Technician
Costco Wholesale Corp
06.2014 - 01.2016
- Assessed member needs and examined order contents to identify processing requirements and timelines.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Utilized Photo Shop to perform photo editing, retouching and restoration.
- Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
- Consistently met tight turnaround times without sacrificing the quality of final deliverables.
- Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
- Collaborated with colleagues to complete large-scale projects on time and within budget constraints.
- Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
- Optimized workflow efficiency by cross-training in multiple areas of the lab, increasing versatility in handling various tasks.
- Enhanced member satisfaction by ensuring timely completion of photo processing tasks.
- Developed strong relationships with members through clear communication, understanding their unique needs, and delivering customized solutions.
Bakery Clerk, Mixer, Cake Decoator and Stocker
Costco Wholesale Corp
05.2006 - 06.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered member questions and provided detailed product information.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Safely performed Heavy lifting for long hours at a time.
Education
Psychology, Exercise Sports Science, First Aid
University of Utah, Weber State University
Salt Lake City, UT Ogden UTSkills
- Born and raised in Ogden Utah
- Averaging over 100 days a year of snowboarding for the last 28 years
- Up to date on weather reports and avalanche forecasts
- I’ve been coordinating attendance at every contest across the state and then some for decades
- I don’t just snowboard, I AM a snowboarder
- My pride for these mountains runs deep
- I’m capable, I’m available and although proud, I'm humble
- If I could live in my snowboard clothes, I would
- If I could talk about snowboarding and these mountains all day I would
- Enthusiast might be an understatement
- Organized multi tasking
- Instilled Teacher
- Leadership
- Effective communication
- Product knowledge
- Continuous learning
- Attention to detail
- Troubleshooting
- High end Member service
- Relationship building
- Sales techniques
- Computer skills
- Patient/Member record management
- Insurance verification
- Insurance billing
Accomplishments
25 years of competitive repeat podium finishes Snowboarding in all disciplines: Slopetyle, Rail Jams, Half Pipe, Banked Slalom and extensive experience, knowledge and intuition of the local backcountry mountain ranges.
Outdoor adventures background
I love snowboarding. I have dedicated every minute and every dime I have to progressing Snowboarding. The intent to always Ride Another Day. The R.A.D. motto I live by. The ability to Ride Another Day is my motivation for being safe, staying healthy and fine tuning risk managment. I thrive sharing my decades of experience. The spark is alive in me. I have decades of refined member service and efficiently finding solutions. Just when I think I have seen it all, I learn something new, every day.
Certification
- ServSafe Food Handler's Certification
- First Aid Certification (not current)
- CPR/AED Certification (not current)
- Utah Driver's License
- American Board of Opticianry
- National Contact Lens Exam
- Willing and able to further any necessary certifications
Timeline
Retail and Rental Technician
Powder Mountain Ski Resort
12.2024 - Current
National Board Certified ABO & NCLE Optician
Costco Wholesale Corp
01.2016 - Current
Photo Lab Technician
Costco Wholesale Corp
06.2014 - 01.2016
Bakery Clerk, Mixer, Cake Decoator and Stocker
Costco Wholesale Corp
05.2006 - 06.2014
Psychology, Exercise Sports Science, First Aid
University of Utah, Weber State University
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