Charles Robert Bulilan
Doha
Summary
Experienced professional seeking a position in the Hospitality industry to enhance qualifications for personal growth and professional advancement. Skilled in reviewing and processing claims against suppliers, developing and implementing purchasing policies and procedures, and evaluating the cost and quality of goods or services. Proficient in overseeing report preparation, data analysis, contract management, and the development of product or service specifications. Capable of coordinating and reviewing projects and programs, providing advice to senior management, and effectively planning, organizing, directing, controlling, and evaluating daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Qatar Airways
10.2023 - Current
- Servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public controlling all the front office services of a company ensuring that a seamless customer service is delivered to passengers by ensuring detailed coordination between all the front line units
Customer Service Representative
Quantrics Enterprises Inc.
01.2021 - 09.2022
- Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales
Guest Service Officer / Station Manager
Philippines AirAsia
08.2018 - 10.2020
- Responsible for discussing with the Airline personnel who oversees design certification, installation, test and turn up, maintenance of equipment and other activities involved in the airlines
Passenger Service agent
MIASCOR ground handling services
04.2017 - 04.2018
- Servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public controlling all the front office services of a company ensuring that a seamless customer service is delivered to passengers by ensuring detailed coordination between all the front line units
Passenger Service agent
Air China / DNATA ground handling services
11.2014 - 04.2017
- Servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public controlling all the front office services of a company ensuring that a seamless customer service is delivered to passengers by ensuring detailed coordination between all the front line units
Education
Bachelor Of Science - Major in Tourism
Eulogio "Amang" Rodriguez Institute of Science And Technology
03-2015
Skills
- Resilient Work Ethic
- Attention to detail
- Tight deadlines
- Team player
- Excellent oral communication
- Excellent written communication
- Dependability
- Organized
- Reliable
- Good Attitude
- Willing to help
- Patient with people
- Willing to learn
- Computer literate
Additional Information
Staff Number : 139750
Applicant ID: 236149
Professional Credential
Event Coordinator, Tourism Hospitality: Issues, Opportunities and Trends, Go beyond Limitation, Set a Higher Expectation. Strive for information, Paco Catholic School Auditorium, Paco, Manila
Certification
I hereby certify on my honor that the statements and information in this document are true and correct in my personal qualification and capabilities.
Timeline
Customer Service Agent
Qatar Airways
10.2023 - Current
Customer Service Representative
Quantrics Enterprises Inc.
01.2021 - 09.2022
Guest Service Officer / Station Manager
Philippines AirAsia
08.2018 - 10.2020
Passenger Service agent
MIASCOR ground handling services
04.2017 - 04.2018
Passenger Service agent
Air China / DNATA ground handling services
11.2014 - 04.2017
Bachelor Of Science - Major in Tourism
Eulogio "Amang" Rodriguez Institute of Science And Technology
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