Telecom Technician
Edgecommunications
- Installed and configured telecommunications equipment, ensuring optimal functionality.
- Diagnosed and resolved network issues, restoring service efficiently.
- Collaborated on system upgrades, enhancing operational performance and reliability.
- Conducted regular maintenance checks on telecom infrastructure to prevent outages.
- Assisted in training new technicians on equipment handling and safety protocols.
- Implemented process improvements for cable installation procedures, increasing efficiency.
- Maintained accurate documentation of system configurations and service records.
- Supported project management efforts by coordinating logistics for installation teams.
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.