Charles T Kunaka

Columbus,OH

Summary

Detail-oriented IT support professional with experience in hardware repair, software installation, and remote assistance. Proficient in Windows 10/11 and Active Directory, with a strong ability to quickly learn and adapt to new tools, systems, and technologies as needed. Committed to enhancing user experiences and resolving technical issues efficiently.

Overview

years of professional experience

Work History

Scheduling Administrator

NCK Residential Services

Dublin, OH

11.2023 - Current

Managed employee schedules using Homebase.
Coordinated DSP shift coverage and availability
Updated schedules for call-offs and changes
Communicated schedule updates to staff
Maintained accurate scheduling records

IT Technical Support Intern

Complete-IT

Cape Town, Western Cape

01.2022 - 12.2022

Diagnosed and repaired hardware issues in customer devices.
Assisted customers with technical inquiries and product support.
Installed software and updates on various operating systems.
Collaborated with team members to troubleshoot complex problems.
Conducted routine maintenance checks on equipment and tools.
Built and configured custom PCs, including gaming systems
Supported end users with common technical issues and software problems
Collaborated with team members to assist in building and maintaining a company website, providing technical support and basic troubleshooting.

Education

Associate of Applied Science - Management Information Systems

Columbus State Community College

Columbus, Ohio, OH

12-2026

Skills

Windows 10 / 11
Microsoft 365 (Outlook, Teams, OneDrive, )
Hardware repair & PC building (custom & gaming PCs)
Active Directory (basic user management)
Remote support

Ticketing systems (ServiceNow / Jira – basic familiarity)
Software installation & troubleshooting
Printer & peripheral support
Team collaboration

Languages

English

Full Professional

Timeline