John B. Vaughn
Allen,TX
Summary
With over two decades at VAC/GTL/ViaPath, I've excelled in server and desktop support, specializing in RAID arrays, SQL databases, and the VAC Focus platform. Renowned for my problem-solving skills and proficiency in Windows Server environments and Microsoft SQL, my expertise has significantly enhanced system reliability and client satisfaction across multiple time zones.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tier 3/4 Support Tech. VisManager Installation Specialist
VAC/GTL/ViaPath
02.2001 - 08.2024
Manager: James Payne
- Installed, configured and maintained a variety of computer systems, hardware, software and peripherals in accordance with established procedures.
- Tested system functionality to ensure proper operation before deployment.
- Diagnosed and troubleshot technical issues related to hardware, software, operating systems and network connectivity.
- Provided technical support for end users regarding the use of installed applications.
- Assisted in the development of installation documentation such as diagrams, flowcharts, user manuals and training materials.
- Monitored system performance metrics to detect any irregularities or discrepancies that may indicate a problem.
- Evaluated current system configurations for compatibility with new installations or upgrades.
- Provided guidance and assistance to other technicians performing similar duties.
Education
B.S - Photojournalism
East Texas State University
Commerce, TxSkills
- Windows Server 2008, 32-bit and 64-bit
- Windows 10 / 11
- Windows Server 2012
- Windows Server 2019
- Windows Server 2023
- Cent OS
- Red Hat
- Microsoft SQL 2003 - 2019
Microsoft Office – MS 365
- ServiceNow
- JIRA
Certification
- Microsoft, Server, Desktop, SQL server
- Cisco, CCNA, CCNP
Contacts
- James Payne, 814-251-3998, ViaPath - VisManager team lead
- Jason Lockheart, 214-850-1855, ViaPath Tech Support Manager
- Kevin Pullman, 952-426-5755, ViaPath - AST Engineering
- Dennis Stoval, 817-666-888, ViaPath - Focus Engineering
- Heather Graham, 972-415-4931, ViaPath - Focus Support team
- Don Klick, 817-305-3574, ViaPath - AST Engineering
Experience - Years
- 23, building and troubleshooting server Raid Arrays and external Raid arrays
- 23, building, repairing and troubleshooting desktop computers
- 18, working with Various backup software and NAS storage systems
- 18, troubleshooting the various VAC Focus platforms
- 23, remote troubleshooting various server hardware issues from multiple vendors
- 20, working with Dell Remote Access
- 23, building, installing and recovering VAC Focus platform servers
- 23, working with, maintaining and recovering SQL Databases
- 4, working with and supporting Tablets
- 6, Supporting Renovo - Video Visitation
- 17, supporting National accounts across 5 US time zones
- 17, supporting FBOP across 6 US time zones
- 5, experience with ServiceNow
- 10, experience with JIRA
Timeline
Tier 3/4 Support Tech. VisManager Installation Specialist
VAC/GTL/ViaPath
02.2001 - 08.2024
- Microsoft, Server, Desktop, SQL server
- Cisco, CCNA, CCNP
B.S - Photojournalism
East Texas State University
Similar Profiles
Daniel DiGiovannaDaniel DiGiovanna
Install Technician at GTL/Viapath TechnologiesInstall Technician at GTL/Viapath Technologies
SYLVIA JIMENEZSYLVIA JIMENEZ
Site Administrator at Viapath/GTLSite Administrator at Viapath/GTL
ERICA DEGREERICA DEGRE
Technician 3, Site Administrator at ViaPathTechnician 3, Site Administrator at ViaPath