Daniel DiGiovanna
Malverne,NY
Summary
Dedicated and driven technical professional well-versed in troubleshooting, related wiring, components and use. Skilled at reading technical documentation and handling service calls independently.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Install Technician
GTL/Viapath Technologies
04.2021 - Current
- Was lead tech on Tablet install projects in NJ, Maine and NY.
- Responsibilities include building the network and running wires
- Installing WAP's and tablet chargers
- Provision and test all functions on the tablet
- Train staff on basic tablet function
Site Administrator
Global Tel Link
11.2010 - Current
- Provided Pin numbers and managed phone accounts for over 200 inmates
- Repaired inmate phones as needed
- Monitor phone calls and video calls
- Provide recorded calls and reports to investigators, lawyers etc
MIS Specialist
The Geo Group Inc
06.2016 - 03.2021
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Payroll Specialist
The Geo Group
08.2007 - 03.2021
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for 200 employees to verify accuracy of information.
- Pulled internal reports as requested (salaries, bonuses, hours worked).
- Assisted Business Manager with both internal and external audits relating to processing of payroll.
- Assisted Business manager with managing inmate commissary accounts, including intakes and releases
Customer Service Representative
FedEx
01.2002 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
A + Ceritifaction - Computer Hardware And Networking
New Horizons Computer Learning Center
Uniondale, NY06.2000
Skills
- Computer proficiency
- Payroll administration
- Exceptional Microsoft Excel skills
- Proficient in Kronos
- Installation planning
- Repair services
Certification
Windows 10: Advanced troubleshooting
Troubleshooting Network Connectivity
Learning IP addressing
Learning Network Routing
Timeline
Install Technician
GTL/Viapath Technologies
04.2021 - Current
MIS Specialist
The Geo Group Inc
06.2016 - 03.2021
Site Administrator
Global Tel Link
11.2010 - Current
Payroll Specialist
The Geo Group
08.2007 - 03.2021
Customer Service Representative
FedEx
01.2002 - 01.2010
A + Ceritifaction - Computer Hardware And Networking
New Horizons Computer Learning Center
Windows 10: Advanced troubleshooting
Troubleshooting Network Connectivity
Learning IP addressing
Learning Network Routing
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