Lilly Lucero
Roswell,NM
Summary
Dedicated and skilled IT professional with extensive experience in the oil and gas industry, seeking to leverage my technical expertise and hands-on experience at Devon Energy to contribute to a dynamic team. Proficient in optimizing operational efficiency and enhancing communication systems in high-pressure environments, with a strong commitment to safety and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Onsite Technician
ViaPath Technologies
01.2024 - 01.2025
- Performed regular maintenance on detention center equipment, prolonging the life of devices and reducing repair costs.
- Efficiently managed inventory levels to ensure that necessary parts were always available for repairs or replacements.
- Resolved complex technical issues for inmates, resulting in reduced downtime.
- Assisted with the installation and configuration of hardware and software systems, ensuring proper functionality.
Field Service Technician
Aventiv Technologies
04.2023 - 11.2023
- Managed on-site and off-site installation, repair, maintenance, and test tasks
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Operated hand tools and power equipment according to company safety procedures
- Responded quickly to emergency maintenance requests for timely on-call support
IT Professional
Devon Energy
03.2019 - 10.2022
- Actively listened to customers to fully understand requests and address concerns
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Educated rig managers on use of WellView and was responsible for maintaining well reporting software
- Instituted process to track inventory and running hours for maintenance on all rigs
- Learned general operation of drilling rigs on land and how systems interfaced with rig during operation
Tier III Lead IT Technician
Federal Law Enforcement Training Center
07.2018 - 03.2019
- Work with customers to understand requirements and provide exceptional customer service
- Link computers to network and peripheral equipment, including printers and scanners
- Analyze issues to identify troubleshooting methods needed for quick remediation
- Remove and replace malfunctioning components to correct hardware problems
- Break down and evaluate user problems using test scripts, personal expertise and probing questions
- Respond to support requests from customers and patiently walk individuals through basic troubleshooting tasks
- Explain technical information in clear terms to non-technical individuals to promote better understanding
Business Development Manager
PCM Inc
10.2016 - 10.2018
- Developed and promoted successful company sales reps and account management personnel into leadership positions to drive company growth
- Represented company and promoted products at conferences and trade association meetings
- Consistently grew HP sales by 1 million dollars through skilled sales support for new and existing customers
- Trained over 100 new hires across 13 locations on HPI internal tools, account planning and how to be successful in their roles
Computer Support Technician
HP
08.2011 - 07.2016
- Resolved on average, 75 computer related issues weekly by using excellent troubleshooting skills
- Upgraded laptops/desktops, improving speed and performance
- Disassembled computer systems to troubleshoot and resolve hardware issues
- One of three awarded for making HP customers for life Accumulated a call resolution of 95%
- Awarded for taking 80 calls in one day
- Set record for most calls
- Demonstrated professionalism and courtesy with customers at all times
- Received regular praise from customers
Skills
- Oilfield Operations Knowledge
- Technical Troubleshooting
- Customer Service Excellence
- Safety Compliance
- Desktop/laptop expert
- Remote desktop services support
- Software deployment management
- Application installations
- Inventory control systems
- Mobile Device Deployment
- Network Connectivity
- Software Configuration
- Service Quality
- Installation and Maintenance
Affiliations
- HPI WiT Employee Resource Group, Innovation Pillar Visionary Lead, 2015 & 2016
- HPI WiT Employee Resource Group, Community Pillar Visionary Lead, 2015 & 2016
- Hour of Code, Rio Rancho Cyber Academy & Mt View Middle School, 2015
- Intel Sponsored STEM Engineering Camp, Rio Rancho High School, 2015 & 2016
- TEDxABQ, 2015 & 2016
Timeline
Onsite Technician
ViaPath Technologies
01.2024 - 01.2025
Field Service Technician
Aventiv Technologies
04.2023 - 11.2023
IT Professional
Devon Energy
03.2019 - 10.2022
Tier III Lead IT Technician
Federal Law Enforcement Training Center
07.2018 - 03.2019
Business Development Manager
PCM Inc
10.2016 - 10.2018
Computer Support Technician
HP
08.2011 - 07.2016
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