Charleston Acol
North Las Vegas,NV
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Skilled in promptly understanding customer demands and offering suitable resolutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Hotel Agent
Boyd Gaming
Las Vegas, Nevada
03.2025 - Current
- Managed client inquiries and provided timely information to enhance customer satisfaction.
- Facilitated communication between clients and internal teams to resolve issues.
- Developed and maintained strong relationships with clients for repeat business.
- Trained new agents on customer service protocols and best practices.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed financial transactions and balanced cash drawers each shift.
- Prepared daily financial reports and reconciled discrepancies effectively.
- Managed nightly front desk operations and guest services.
- Maintained accurate records of occupancy and reservations throughout the night.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Program Specialist
City Of North Las Vegas
North Las Vegas, Nevada
09.2024 - Current
- Coordinated community outreach programs to enhance public engagement and participation.
- Assisted in data collection and analysis for program evaluation and improvement.
- Provided technical assistance to program participants for effective resource navigation.
- Identified opportunities to improve or enhance program initiatives and operations.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Participated in team-building exercises that fostered collaboration among staff members working on the project.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Coordinated communication between parents, staff, and community resources.
- Monitored child safety and well-being through regular assessments.
- Organized recreational activities that fostered social skills development.
- Recommended methods for modifying behavior and encouraging learning experiences.
Sales Advisor
Advantage Solutions
Las Vegas, Nevada
11.2024 - 05.2025
- Assisted customers with product selection and inquiries during sales interactions.
- Educated customers about promotions and product features to enhance sales experience.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Assisted in the preparation of promotional materials and displays.
- Analyzed competitor data to develop competitive pricing strategies.
- Developed relationships with new and existing clients through contact management systems.
- Developed marketing campaigns for new or existing products.
- Attended trade shows and industry events to promote products and services.
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Phone Clerk Lead
Palm Medical Group
Las Vegas, NV
06.2020 - 12.2023
- Utilized effective communication techniques to build rapport with patients.
- Managed incoming calls efficiently by utilizing call forwarding capabilities.
- Resolved patient complaints professionally while adhering to company standards of excellence.
- Demonstrated excellent customer service skills in responding to inquiries and providing information over the phone.
- Performed detailed account maintenance as needed including updating contact information and payment details.
- Adapted quickly to new systems, processes, and technologies related to telephone operations.
- Assisted managers by training new personnel to improve onboarding process.
Shift Leader
McDonald's
North Las Vegas, NV
06.2019 - 05.2020
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Monitored team performance to ensure quality standards were met.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Worked cooperatively with teams to accomplish business goals and objectives.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Provided guidance on how to handle difficult customer situations in a professional manner.
Education
Associate of Science - Biological Sciences
College of Southern Nevada
Las Vegas, NV12-2026
Skills
- Sales Expertise
- Quality Control
- Call Center Operations
- Cash Handling
- Phone Systems
- LMS Systems Expertise
- Customer Support
- Program coordination
- Data analysis
- Project management
- Report creation
- Special events organization
- System Documentation
- Quality Assurance Controls
- Data Gathering
- Account Management
- Training and Development
- Verbal and Written Communication
- Customer Satisfaction
- Customer Communication
- Call Control Skills
- Efficient Service
- Word Processing
- Providing Customer Support
- Closing Procedures
- Resolving Issues
- Information Services
- Contract negotiations
Extracurricular Activities
- The National Society of Leadership and Success Sigma Alpha Pi- College
- Yearbook Editor in Chief- 2019
- GSA Club Founder 2017-2019
References
References available upon request
Awards
- Deans List- College 2020
- Advanced Honors High School Diploma
- Eagle Scout- BSA
- The Church of Jesus Christ Of Latter Day Saints International Seminary Diploma
Languages
French
Limited
Spanish
Elementary
Certification
CPR & AED Certified
Accomplishments
Top Sales Las Vegas Advantage Solutions 2024
Timeline
Hotel Agent
Boyd Gaming
03.2025 - Current
Sales Advisor
Advantage Solutions
11.2024 - 05.2025
Program Specialist
City Of North Las Vegas
09.2024 - Current
Phone Clerk Lead
Palm Medical Group
06.2020 - 12.2023
Shift Leader
McDonald's
06.2019 - 05.2020
Associate of Science - Biological Sciences
College of Southern Nevada