Charleston Thomas
MarketSource International, Inc.
Chicago,IL
16
years of professional experience
Improved guest experience through personalized service. Adept in conflict resolution. Ordained with excellent communication skills. Increased customer satisfaction. Customer-focused Server. Personable Server with rapport-building skills. Trained new staff in customer service. Maintained high customer engagement.
Work History
Mobile Representative
2 Years 3 Months- Analyzed customer inquiries.
- Upsold mobile plans on [Number] transactions.
- Provided personalized mobile service recommendations.
- Developed a mobile troubleshooting guide.
Server
7 Years 1 Month- Increased efficiency of guest services.
- Recommended and personalized menu items.
- Processed payment transactions promptly.
- Improved customer service.
Credit Card Embosser
1 Year 8 Months- Supported marketing campaigns.
- Applied to credit card portfolios.
- Performed trend analysis.
- Improved credit card application processing.
Server
4 Years 7 Months- Improved customer service.
- Processed payment transactions promptly.
- Recommended and personalized menu items.
- Provided guest feedback.
Education
Associate of Arts - Art
Skills
Sales and upselling strategies
Sales Process Efficiency
Time management
Target-driven performance management
Timeline
Mobile Representative
MarketSource International, Inc.
05.2024 - 08.2026Read More
Server
Red Lobster
06.2017 - 07.2024Read More
Credit Card Embosser
FIS Global
10.2015 - 06.2017Read More
Server
Rosalita's Cantina
01.2011 - 08.2015Read More
Southwestern Illinois College
Associate of Arts from Art
Read More