Danielle Wilcox
Cleveland Heights
Summary
Hello, I am the best fit for any position I apply for , my skillset is top notch and I would be honored to be apart of this company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Representative
Spectrum
07.2022 - Current
- Technician duties will be greeting customers, identifying cell phone problems, fixing issues, running tests, assessing functionality, and maintaining repair records
Be an Expert and Dedicated Owner
Target
06.2019 - Current
- Greet and service guests as you complete workload with minimal guest disruption
- Be an expert and dedicated owner of select General Merch areas to ensure sales floor is full, in stock and accurately signed for guests
- Own zone for General Merch categories and sales floor in stocks
- Including pushing and stocking product to sales floor
- Ensure regular and promotional signing is set accurately for General Merch categories
- Execute revisions and sales plans for all General Merch categories
- Assist all non GM areas of the store with transition sets and ISM
- Conduct weekly price change workload for all General Merch categories
- Complete RFID scans in GM areas and system audit functions to ensure inventory accuracy
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU)
- Accurately execute all pulls (i.e
- Daily auto fills, CAFs, out of stock, ETFs, manuals and guest requests) and backstock product from General Merch categories efficiently and timely
- Process all inbound deliveries using the receive application to ensure inventory accuracy
- Complete all backroom daily and weekly audits
- Operate power equipment only if certified
- Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
- Provide service and a shopping experience that meets the needs of the guest
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs
Operator
NEON Health Services
01.2022 - 06.2022
- Answer and transfer calls and voicemails
Service BDC Representative
CRESTMONT CADILLAC
07.2021 - 01.2022
- Responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information
Receptionist/Cashier/Customer Service
honda
02.2020 - 05.2021
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Operates telecommunication system by following manufacturer's instructions for house phone and console operation
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
Front Desk Agent/Night Auditor
Embassy Suites by Hilton
10.2019 - 01.2020
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
Lead Sales Associate
buy buy BABY
02.2018 - 07.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Associate
Panera Bread
10.2017 - 02.2018
- Primary job duties for Panera team members include food preparation, sanitation, and customer service
- Panera Bread crew members operate cash registers, as well
Hostess/Cashier
Bob Evans Inc
01.2016 - 09.2016
- The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner
- Essential Functions
- Greets and seats guests, presents menus to guests, informs them of special catch and soups
- Welcoming customers, answering their questions, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Cashier/Customer Service
Giant Eagle, Inc
09.2015 - 01.2016
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Education
High school diploma -
Brush High School
Skills
- Cash Handling
- Communications
- Sales
- Training
- Customer Service Skills
- Fast Learner
- Marketing
- Receptionist
- Management
- Communication
- Computer Skills
- Microsoft Office
- Cashier
- Customer Service
- Multitasking
- Front Desk
- Hostess
- Host
- Data Entry
- Filing
- Inventory
- Microsoft Word
- Scheduling
- Microsoft
- Outlook
- Organizational Skills Assessments
- Guest Services
- Serving Experience
- Computer Networking
- POS
- Cleaning Experience
- Business Development
- Upselling
- Telecommunication
- Microsoft PowerPoint
- Account Management
- Data Analysis Skills
- Technical Support
- Software Troubleshooting
- IT Support
- Help Desk
- Communication Skills
- VPN
- Phone Etiquette
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mobile Representative
Spectrum
07.2022 - Current
Operator
NEON Health Services
01.2022 - 06.2022
Service BDC Representative
CRESTMONT CADILLAC
07.2021 - 01.2022
Receptionist/Cashier/Customer Service
honda
02.2020 - 05.2021
Front Desk Agent/Night Auditor
Embassy Suites by Hilton
10.2019 - 01.2020
Be an Expert and Dedicated Owner
Target
06.2019 - Current
Lead Sales Associate
buy buy BABY
02.2018 - 07.2019
Associate
Panera Bread
10.2017 - 02.2018
Hostess/Cashier
Bob Evans Inc
01.2016 - 09.2016
Cashier/Customer Service
Giant Eagle, Inc
09.2015 - 01.2016
High school diploma -
Brush High School
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