DAVID SOUZA
Valrico
Summary
Dedicated and motivated professional with a background in Customer service, Sales, and Human Resources. Skilled in problem-solving, effective communication, and delivering exceptional experiences for both customers and colleagues. Adaptable, quick to learn, and driven by a strong work ethic and a passion for growth. Seeking an opportunity to apply my skills in a dynamic environment that values development and excellence
Overview
15
15
years of professional experience
Work History
Mobile Representative
Spectrum
02.2023 - 10.2024
- Assisted with account setup, troubleshooting, and technical support for mobile services and devices
- Resolved network, billing, and service issues to ensure customer satisfaction
- Educated customers on plans, promotions, and upgrades to drive adoption
- Managed account changes, device activations, and mobile inquiries
- Documented interactions and escalated complex issues for resolution
Customer Service Representative/Sales
AT&T
03.2022 - 01.2023
- Assisted customers with service inquiries, billing issues, and technical support
- Identified customer needs and recommended products and upgrades to meet sales goals
- Promoted AT&T’s products, services, and promotions to drive sales and satisfaction
- Managed customer accounts, processed orders, and resolved issues
- Maintained up-to-date knowledge of products and services to provide optimal solutions
Server/ Sales
Hilton Hotels
03.2017 - 11.2020
- Provided exceptional customer service by taking orders, delivering food and beverages, and ensuring guest satisfaction
- Delivered room service orders promptly and professionally, maintaining Hilton’s high standards
- Promoted menu items and upsold specials to enhance sales and guest experience
- Maintained cleanliness and organization of dining areas and room service trays
- Collaborated with kitchen and hotel staff to ensure smooth and efficient operations
Human Resource Specialist
US Army National Guard
10.2009 - 10.2014
- Managed personnel records, ensuring accuracy and compliance with military regulations
- Supported soldier readiness, welfare, and administrative services, including payroll and benefits
- Assisted with recruitment, strength management, and personnel accountability
- Provided HR guidance and training to soldiers on policies, procedures, and benefits
Education
No Degree - Business Administration And Management
Valencia Community College
Orlando01-2026
High School Diploma - Computer Technology
Liberty High School
05.2009
Skills
- Professional and Driven
- Leadership
- Effective Problem Solving
- Interpersonal Skills
- Strong Work Ethic
- Active Listening
- Self-Motivated
- Customer service
- Critical thinking
- Call center experience
- Product knowledge
- Account management
Timeline
Mobile Representative
Spectrum
02.2023 - 10.2024
Customer Service Representative/Sales
AT&T
03.2022 - 01.2023
Server/ Sales
Hilton Hotels
03.2017 - 11.2020
Human Resource Specialist
US Army National Guard
10.2009 - 10.2014
High School Diploma - Computer Technology
Liberty High School
No Degree - Business Administration And Management
Valencia Community College
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