Charletha Irvin Joseph
Missouri City
Summary
Accomplished and results-driven professional with extensive experience in program/project management, business operations, and clinical operations. Expertise in developing and implementing data-driven solutions, managing cross-functional teams, and delivering innovative IT solutions in clinical and scientific settings. Adept at driving strategic goals, managing budgets, optimizing business operations, and ensuring compliance with regulatory requirements. Seeking a managerial role where skills in operational leadership, stakeholder management, and process optimization can contribute to organizational success. Highly organized professional with extensive experience in driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Sr. PM, Laboratory & Infectious Disease Services
Texas Department of Health and Human Services
08.2022 - Current
- Lead cross-functional teams to translate strategies into actionable project plans, ensuring alignment with organizational goals.
- Manage day-to-day project operations, including status reporting and ensuring business requirements are met.
- Oversee technical design, testing, and acceptance processes to ensure successful project delivery and stakeholder satisfaction.
- Cultivate relationships with stakeholders, ensuring effective communication and collaboration across teams.
- Mitigate project risks through proactive management of contracts, service level agreements, and resource allocation.
Senior Principal IS Program Manager (Contract)
Platinum Resource Group
01.2022 - 08.2022
- Directed the implementation of critical IT projects aligned with business goals and regulatory requirements.
- Managed project timelines, budgets, and resource allocations, ensuring on-time and within-budget delivery.
- Led cross-functional teams, including IT, clinical, and business units, to achieve operational goals and resolve project issues.
- Coordinated the development of technology solutions, improving integration with existing systems and improving service delivery.
Program/Project Director, Government Initiatives
Texas Children's Hospital
08.2021 - 02.2022
- Directed government initiative projects, ensuring compliance with HHSC contractual and regulatory requirements.
- Managed system-wide project implementations, delivering results within deadlines and maintaining strong stakeholder relationships.
- Developed infrastructure and performance metrics to track and monitor project outcomes, ensuring continuous improvement.
Project/Program Director, Clinical Operations
Harris Health System
06.2017 - 03.2021
- Managed contracts, budgets, and vendor relationships, ensuring seamless delivery of clinical and operational services.
- Oversaw end-to-end system implementations, using project management frameworks to track progress and mitigate risks.
- Analyzed data trends and implemented service improvements that enhanced operational efficiency and patient care delivery.
- Led cross-functional teams to optimize resource utilization, ensuring alignment with strategic objectives.
Project Manager, Program Operations
HealthHelp, LLC
10.2015 - 04.2017
- Managed programs saving clients $31M by ensuring alignment with CPT/HCPCS codes and enhancing reimbursement processes.
- Led operational meetings and facilitated communication between client services and program management teams to ensure successful project delivery.
- Analyzed client data trends to recommend improvements and mitigate performance issues, ensuring high-quality service delivery.
Senior Quality Assurance Analyst II
Baylor College of Medicine
05.2007 - 06.2014
- Ensured compliance with FDA regulations for manufacturing processes and performed internal audits to maintain quality standards.
- Led a team of 15 staff members, managing hiring processes, payroll, and performance metrics.
- Conducted quality control testing and developed standard operating procedures to ensure safety and regulatory compliance.
Education
Lean Six Sigma Green Belt -
Emory University
Certified Professional in Healthcare Quality (CPHQ) - undefined
National Association for Healthcare Quality
04.2019
Postdoctoral Study - Molecular Virology/Microbiology
Baylor College of Medicine
06.2012
Master of Healthcare Administration - Healthcare Organization Management and Operation
Texas Women's University
12.2011
Doctor of Philosophy - Molecular Cancer Biology and Genetics
Meharry Medical College
05.2006
Skills
- Program/Project Management: Expertise in leading cross-functional teams, managing budgets, risk mitigation, and driving successful project outcomes
- Business Operations: Strong background in optimizing business processes, resource management, and compliance with regulatory requirements
- Stakeholder Management: Proven ability to build and maintain relationships with internal and external stakeholders
- IT Solutions Methodology: Adept at leading the integration of clinical IT solutions to improve service delivery and operational efficiency
- Agile Methodology: Expert in managing projects in Agile Scrum environments, ensuring timely and cost-effective outcomes
- Project planning: Master in defining project goals, outlining tasks, allocating resources, and establishing timelines to ensure successful project completion
- Scope management: Proficient at defining and documenting the boundaries, goals, deliverables, and tasks of a project
Timeline
Sr. PM, Laboratory & Infectious Disease Services
Texas Department of Health and Human Services
08.2022 - Current
Senior Principal IS Program Manager (Contract)
Platinum Resource Group
01.2022 - 08.2022
Program/Project Director, Government Initiatives
Texas Children's Hospital
08.2021 - 02.2022
Project/Program Director, Clinical Operations
Harris Health System
06.2017 - 03.2021
Project Manager, Program Operations
HealthHelp, LLC
10.2015 - 04.2017
Senior Quality Assurance Analyst II
Baylor College of Medicine
05.2007 - 06.2014
Certified Professional in Healthcare Quality (CPHQ) - undefined
National Association for Healthcare Quality
Postdoctoral Study - Molecular Virology/Microbiology
Baylor College of Medicine
Master of Healthcare Administration - Healthcare Organization Management and Operation
Texas Women's University
Doctor of Philosophy - Molecular Cancer Biology and Genetics
Meharry Medical College
Lean Six Sigma Green Belt -
Emory University
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