Charletha Polk
Chicago,IL
Summary
Room Attendant Contributing to guest services and hotel success through teamwork. Ensuring Achievement: Enhanced guest satisfaction scores by maintaining a 95% cleanliness rating through meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Room Attendant / Laundry
Chicago Club Hotel
Chicago, IL
06.2017 - Current
- Perfecting Absolute Cleanliness as well as tidiness and placement.
- Perform cleaning duties to assigned Guest Rooms, cleaning 10-15 rooms.
- Dusting and Polishing: Wipe down surfaces, including furniture, fixtures, and electronic devices, to remove dust and maintain a polished appearance.
- Vacuuming and Sweeping: Clean carpets and hard floors, ensuring no debris is left behind.
- Changing Bed Linens: Strip used linens and replace them with fresh, clean sheets, pillowcases, and blankets.
- Bathroom Sanitation: Thoroughly clean and disinfect sinks, toilets, showers, and tubs. Restock toiletries and towels as needed.
- Report any lost items.
- Visually Inspect rooms for Cleanliness, appearance and satisfaction.
- Follow Company Safety rules and procedures.
- Maintaining hotel professionally to provide positive experiences for guests, hotel associates.
- Organization Of Linen room as well as Laundry Area. Operate Laundry Room machines.
- Restock and place Linen in correct stocking areas.
- Occasionally keeping public areas and public restrooms clean when needed.
Room Attendant
W Chicago City Center
Chicago, IL
09.2019 - 03.2020
- Respond Promptly To Guest Service and other Departments.
- Cleans assigned guest rooms or suites 13-16 which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
- Empty all trash containers and replace with fresh liners.
- Restock useable items in guest rooms or suites, soap, towels, paper items.
- Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
- Clean and vacuum exterior entry and hallways
- Keep linen closets and supply areas clean and organized.
- Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
- Promptly handles guest complaints or requests and refers to supervisor if unable to handle
- Ensures that all rooms or suites are secured upon leaving the guest room or suite.
- Report Any Maintenance problems, Also Report Any Lost Items To Lost and found.
- Visually inspect rooms for satisfaction appearance.
- Follow Company's Safety rules and Procedures.
- Occasionally keeping public areas and bathrooms clean when needed.
Room Attendant / Laundry
Chicago South Loop Hotel
Chicago, IL
09.2013 - 04.2017
- Following Room Attendants' task sheet to assigned rooms.
- Cleaning 12-16 rooms Daily.
- Making beds with fresh linen.
- Cleaning/sanitizing bathrooms, deposing trash, vacuuming, sweeping and mopping Floors.
- Remove Trash.
- Remove marks from walls, polishing and dusting furniture.
- Clean Mirrors.
- Restock Rooms With all necessary Room and bathroom Supplies.
- Visually Inspect guest rooms for Cleanliness, appearance and satisfaction.
- Report Lost and or left Items to Lost and Found.
- Report any damages or broken Items to Supervisor.
- Report room for check-in after cleaning the room fully.
- Washing, pressing, folding linen and restock Linen closet.
Education
High School Diploma - Computer science
Chicago Vocational High School
Chicago, IL06.2008
Timeline
Room Attendant
W Chicago City Center
09.2019 - 03.2020
Room Attendant / Laundry
Chicago Club Hotel
06.2017 - Current
Room Attendant / Laundry
Chicago South Loop Hotel
09.2013 - 04.2017
High School Diploma - Computer science
Chicago Vocational High School