Charlett Perez
Glendora,CA
Summary
Dedicated professional with a team-oriented mindset, experienced in leadership roles, prioritizing results, and promoting collaboration. Proven ability to manage teams, oversee project implementation, and thrive in fast-paced environments. Recognized for dependability, adaptability, and exceptional organizational skills that drive team success and goal achievement.
Overview
4
4
years of professional experience
Work History
Team Lead
Chick-fil-A
07.2021 - Current
- A dependable and diligent person with experience in food service and working with customers. Skilled at managing cash, using POS system, and keeping the work area tidy and organized. Dedicated to delivering excellent customer service and keeping a friendly attitude.
- Being a great tem player and having the ability to work well with team members to keep a strong performance, especially during our rush hours.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School -
South Hills High School
West Covina, CA01.2022
pre-dentistry
Mt. SAC
Skills
- Bilingual (Spanish)
- Detail Oriented
- Time Management
- Customer Service
- Communication Skills
- Team Player
- Problem Solver
- Reliable
- Fast Learner
- Word
- Excel
- Power point
Timeline
Team Lead
Chick-fil-A
07.2021 - Current
High School -
South Hills High School
pre-dentistry
Mt. SAC
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