Charletta Oakley
Canton,MI
Summary
I'm a seasoned dedicated, reliable and hardworking supervisor. A team leader with great leadership skills, deliver results and expectations. Fast learner with interest in developing new skills to better support the company.
Overview
29
29
years of professional experience
Work History
Supervisor
USPS
Saline, MI
01.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained compliance with company policies, objectives and communication goals.
- Achieved results by working with staff to meet established targets.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Manage approximately 30 plus employees.
City Carrier
USPS
Grosse Pointe Woods, MI
10.1993 - 01.2016
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered to 400 plus customers daily.
Education
Business Administration
Highland Park Community College
Highland Park, MiHigh School Diploma -
Osborn High School
Detroit, MISkills
- Safe Work Methods
- Resolving Complaints
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Supervising Employees
- Workflow Monitoring
- Work Prioritization
- Maintaining Clean Work Areas
- Workflow Management
- Performance Evaluations
- Policy Enforcement
- Office Management
- Leadership
Timeline
Supervisor
USPS
01.2016 - Current
City Carrier
USPS
10.1993 - 01.2016
Business Administration
Highland Park Community College
High School Diploma -
Osborn High School