Steven Ignatieff
Vacaville,CA
Summary
Skilled Car Wash Attendant turned Supervisor with 4 years of experience of operating and maintaining equipment, cleaning and ensuring the safety of customer's vehicles before entering the wash, upkeep of the property by thoroughly disinfecting hand-touched items and removing waste, solving customer issues with care and enthusiasm, selling memberships to increase profits and customer return, as well as training new employees on proper procedures and technique.
Overview
4
4
years of professional experience
Work History
Supervisor
7 Flags Car Wash
Vacaville, CA
08.2017 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Handled customer complaints, and resolved issues with care and compassion
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Trained newly hired employees on safety and proper procedure
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Operated the car wash tunnel and prepared each car to go safely through the wash
Education
Associate of Science - Biology
Solano Community College
Fairfield, CA06.2023
High School Diploma -
Vacaville High School
Vacaville, CA06.2019
Skills
- Safe Work Methods
- Resolving Complaints
- Technical Proficiency
- Safe Work Methods
- Operating equipment
- Business Processes and Procedures
- Membership sales
- Positive Team Player
- Problem-Solving
- Productivity and Time Management
Timeline
Supervisor
7 Flags Car Wash
08.2017 - 08.2021
Associate of Science - Biology
Solano Community College
High School Diploma -
Vacaville High School
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