Charlette Severns
Eastsound
Summary
Dedicated cashier with over 15 years of experience in retail environments. Known for exceptional professionalism and patience, while effectively managing cash transactions and resolving customer inquiries. Aiming to leverage skills for improved operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Cashier
Orcas Village Store
Eastsound, WA
03.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Con's
Eastsound, WA
03.2025 - 10.2026
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at checkout and communicated restocking needs to management.
- Adhered to company policies and procedures for operational efficiency and safety compliance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier /Cashier Team Lead
Island Market
Eastsound, WA
11.2019 - 03.2025
- Supervised daily cash register operations, ensuring accuracy in transactions and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Managed cash handling procedures, maintaining compliance with company policies and security protocols.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Supervisor
Central City Concerns
Portland, OR
2017 - 2019
- Supervised daily operations to ensure compliance with organizational standards.
- Trained and mentored staff to enhance team efficiency and performance.
- Implemented process improvements that streamlined workflows and reduced bottlenecks.
- Monitored inventory levels and coordinated supply chain management activities.
- Collaborated with cross-functional teams to achieve project objectives and goals.
- Conducted performance evaluations to identify areas for employee development and growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
No Degree - Medical Terminology
Olyimpic College
Bremerton, WASkills
- Work ethic and integrity
- Money handling
- Patience and empathy
- Cash handling
- Customer service excellence
- Professionalism and courtesy
- Cash drawer balancing
- ID verification
- Attention to detail
- Fraud prevention awareness
- Data entry
Timeline
Cashier
Orcas Village Store
03.2026 - Current
Cashier
Con's
03.2025 - 10.2026
Cashier /Cashier Team Lead
Island Market
11.2019 - 03.2025
Supervisor
Central City Concerns
2017 - 2019
No Degree - Medical Terminology
Olyimpic College