CHARLEY HARRIS
Conyers,GA
Summary
Results-driven Project Manager with exceptional time management, listening and interpersonal skills, as well as adaptability. Proven track record of successfully leading diverse teams in executing complex projects in healthcare, technology, and government sectors. Skilled in developing project plans that align with goals and objectives and leveraging analytical abilities to synthesize complex data into clear and concise information. Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Known for fostering a collaborative and inclusive working environment and utilizing strong leadership skills to motivate team members towards achieving project success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Implementation Manager
Copient Health
07.2022 - 04.2023
- Successfully executed end-to-end project management, including defining project scope, allocating resources, managing schedules, and implementing change management initiatives.
- Demonstrated strong leadership skills to effectively manage cross-functional teams and deliver complex projects and initiatives, fostering a collaborative working environment and motivating team members towards success.
- Preemptively identified and managed project risks, issues, and opportunities to ensure successful project outcomes.
- Conducted thorough research and analysis of relevant data, processes, and systems for assigned projects, interpreting findings to develop effective strategies and solutions.
- Maintained a 100% satisfaction rate in the HubSpot support pipeline by creatively managing conflicts and providing effective troubleshooting tips to end-users.
Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
10.2021 - 05.2022
- Performed quantitative analysis to evaluate whether stakeholders experienced economic loss exceeding 30% during an 8-week period between the dates of the national emergency declaration, compared to a corresponding 8-week period preceding the disaster.
- Conducted comprehensive research on laws, regulations, policies, and standard operating procedures of the disaster loan program to offer stakeholders valuable insights and support; provided clear and concise interpretations of findings to ensure seamless navigation of program requirements.
- Demonstrated excellent communication skills, including written and verbal communication, to effectively coordinate with stakeholders, team members, and clients.
- Successfully partnered with key stakeholders to streamline project processes, resulting in a significant 53.25% surge in productivity within a 90-day period.
Utilization Management Coordinator
Ridgeview Institute
06.2021 - 10.2021
- Obtained authorizations from multiple insurance carriers for inpatient and outpatient psychiatric levels of care.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Liaised with other mental healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and documented quality, cost, and risk variances related to patients' plans of care, implementing corrective actions as necessary to ensure compliance with regulatory requirements and improve patient outcomes.
Special Education Teacher
Atlanta Public Schools
08.2020 - 06.2021
- Designed and implemented customized Individual Educational Programs (IEPs) for students with communication, social, and behavioral challenges in compliance with legal guidelines and requirements.
- Demonstrated superior organizational skills in managing individualized education plans (IEPs) for multiple students, ensuring compliance with legal requirements and meeting the unique needs of each student.
- Collaborated with multidisciplinary teams, including psychologists, therapists, and administrators, to identify and address students' academic and behavioral needs.
- Exceeded Level III expectations for proactively informing, networking, and collaborating with stakeholders to enhance student success.
Mental Health Therapist
Riverwoods Behavioral Health
09.2019 - 04.2020
- Implemented and facilitated goal-oriented process groups for over 250 clients with co-occurring disorders, such as substance use and mental health disorders, to enhance their overall level of functioning.
- Formulated client-centered treatment plans with specific, measured, attainable, relevant, and timely goals tailored to clients' individual needs.
- Provided weekly individual consultation with clients to measure clients' progress and intervention effectiveness, adjusting treatment plan accordingly.
Social Services Specialist II
Department Of Human Services
04.2019 - 09.2019
- Conducted case management, service coordination and advocacy to children in specialized foster care, relative placements, and natural home environments
- Successfully implemented solution-based casework (SBC) resulting in 25% of clients on assigned caseload being reunified with their families
- Created and facilitated monthly child & family team meetings as appropriate to each contract.
Customer Experience Manager
Toshiba Business Solutions
04.2018 - 04.2019
- Supervised and cultivated a high-performance team of customer experience specialists, utilizing technology and automation to streamline support processes.
- Enhanced customer support by implementing an automation system that managed routine inquiries and directed manual tickets to the appropriate representatives in Salesforce.
- Provided training to over 25 sales representatives on B2B and SaaS configurations to ensure customers received products and services that aligned with their strategic goals.
- Received regional recognition from the Vice President of Sales for maintaining an account retention rate of 93% demonstrating leadership skills and ability to inspire teams to deliver exceptional customer experiences while achieving key business objectives.
Behavioral Health Associate
Riverwoods Behavioral Health
10.2017 - 04.2018
- Maintained therapeutic relationships with over 30 clients per shift and collaborated with clinical staff to implement and modify individualized treatment plans.
- Facilitated psycho-educational group sessions three times per week, promoting clients' understanding and knowledge of evidence-based treatment strategies.
- Utilized observational skills to document patterns of behavioral progression or regression, evaluating effectiveness of individual treatment plans and making necessary adjustments.
- Assisted with crisis intervention and patient seclusion scenarios to create safe environment for patient and medical personnel.
Education
Master of Science - Forensic Psychology
Walden University
11.2018
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA05.2016
Skills
- Software Implementation
- System Configuration
- Client Training Delivery
- Project Scope Assessment
- Technical Support
- Problem-Solving Aptitude
- Client Relationship Management
- Meeting Facilitation
- Project Management
- Risk Management
- Automated and Manual Procedures
- Operational Standards
- Strategy Implementation
- Team Meetings
- Continuous Improvement Process
- Managing Multiple Projects
- Project Goals and Milestones
- Workflow Configuration
- Change Management
Certification
- Certified Scrum Master, Scrum Alliance - Expires April 6, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Implementation Manager
Copient Health
07.2022 - 04.2023
Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
10.2021 - 05.2022
Utilization Management Coordinator
Ridgeview Institute
06.2021 - 10.2021
Special Education Teacher
Atlanta Public Schools
08.2020 - 06.2021
Mental Health Therapist
Riverwoods Behavioral Health
09.2019 - 04.2020
Social Services Specialist II
Department Of Human Services
04.2019 - 09.2019
Customer Experience Manager
Toshiba Business Solutions
04.2018 - 04.2019
Behavioral Health Associate
Riverwoods Behavioral Health
10.2017 - 04.2018
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Criminal Justice
Georgia State University
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