Charley McKay
Dallas,TX
Summary
I am a motivated graduate student pursuing a master's in professional counseling, with seven years of experience in fast-paced clinical, business, and child care environments. I am confident in meeting the needs of clients, families, and leadership teams through excellent service, communication, and support. I believe in creating safe, nurturing, and engaging environments for children while fostering a collaborative and healthy workplace culture. I am willing to adapt to new environments through my eagerness to learn and grow within a challenging position, while learning from experienced professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Elizondo's
Richardson, TX
12.2024 - Current
- Provide a safe environment in the home by adhering to safety standards while caring for the children.
- Care for the toddler by changing diapers, helping parents prepare both kids for nap time, and providing emotional support.
- Implement daily activities for children such as reading, playtime, and arts and crafts.
- Enforce discipline in a respectful manner consistent with parental expectations.
- Read books aloud to promote language development skills and imagination growth.
- Monitor television time according to parental requests.
Life Skills Coach
29 Acres
Farmers Branch, TX
11.2024 - 11.2025
- Provided guidance to clients in developing personal, social and problem-solving skills.
- Coached individuals in recognizing emotions, understanding how those emotions impact behavior, and responding appropriately to situations.
- Supported the development of communication, relationship building and conflict resolution skills among participants.
- Monitored progress of clients and provided feedback on their performance during coaching sessions.
- Tracked data related to program effectiveness such as attendance rates or completion rates.
Office Manager
Rock and Rose Wellness
Bedford, TX
09.2024 - 11.2025
- Answered phone calls, responded to emails, routed mail
- Coordinated clients' sessions with therapists' availability via.Google Calender
- Managed client documents
Assistant Director
Brain Balance
Lubbock, Texas
09.2023 - 06.2024
- Handled incoming calls promptly and professionally
- Educated parents on the holistic approach of Brain Balance to parents seeking assistance for their children experiencing learning, social, or behavioral difficulties.
- Coordinated appointments with parents for child evaluations.
- Conducted individual assessments through various core, balance, and reading exercises -in order to identify students' best approach moving forward.
- Entered necessary data on behalf of families enrolling a child.
- Scheduled student classes considering staff availability, parent preferences, and child cooperation with peers.
- Managed and maintained equipment for daily use in the classroom
- Facilitated communication between dissatisfied parents and senior director.
Assistant
Next Kitchens
Lubbock, Texas
02.2022 - 01.2024
- Organized and maintained filing systems for documents and records.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Greeted visitors, clients and guests in a professional manner.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Used filing systems to improve document management and organization.
Clinical Associate
Game Ready
Amarillo, Texas
12.2019 - 02.2022
- Managed Lubbock operations, sales, and marketing for Game Ready
- Delivered and educated patients on how to use a Game Ready unit
- Facilitated patient education and orientation
- Entered patient orders into clinical online patient billing system
- Collected patient's units
- Coordinated transportation of local inventory
Nanny
Wartes Family
Canyon, Texas
08.2017 - 08.2019
- Provided transportation services to students by picking them up from school
- Monitored the children's playtime to ensure safety and wellbeing.
- Provided assistance with homework assignments when needed
Education
Master of Arts - Counseling
Dallas Baptist University
Dallas, TX05-2027
Bachelor of Science - Psychology
Texas Tech University
Lubbock, TX05.2023
High School Diploma -
Canyon High School
Canyon, TX05-2019
Skills
- Behavioral assessment
- Client relationship management
- Special needs experience
- Data tracking
- Telephone reception
- Session scheduling
- Active listening
- Team collaboration
- Program development
- Administrative experience
- Cooperation
- Emotional intelligence
- Child development
- Potty training support
- Positive reinforcement techniques
- Patience and tact
Accomplishments
- Christian Leadership Scholarship
Certification
- Behavioral Technician
Timeline
In-Home Nanny
Elizondo's
12.2024 - Current
Life Skills Coach
29 Acres
11.2024 - 11.2025
Office Manager
Rock and Rose Wellness
09.2024 - 11.2025
Assistant Director
Brain Balance
09.2023 - 06.2024
Assistant
Next Kitchens
02.2022 - 01.2024
Clinical Associate
Game Ready
12.2019 - 02.2022
Nanny
Wartes Family
08.2017 - 08.2019
Master of Arts - Counseling
Dallas Baptist University
Bachelor of Science - Psychology
Texas Tech University
High School Diploma -
Canyon High School
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