Charley Rossi
Litchfield Park
Summary
Dynamic and dedicated professional with experience at Dutch Bros, excelling in customer service and teamwork. Proven ability to manage high-pressure situations while maintaining a friendly demeanor. Skilled in time management and cash handling, consistently enhancing customer satisfaction and contributing to a positive work environment. I am an extremely fast learner and I am great at deescalating situations.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
02.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Restaurant Hostess
The Stillery
06.2024 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Lifeguard Instructor
Litchfield Park Pool
03.2023 - 09.2023
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
Education
Millennium High School
Goodyear, AZ05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
Certification
- First Aid/CPR Certified
Timeline
Barista
Dutch Bros
02.2025 - Current
Restaurant Hostess
The Stillery
06.2024 - 11.2024
Lifeguard Instructor
Litchfield Park Pool
03.2023 - 09.2023
Millennium High School
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